Professional Services Engineer

Description

Aidoc helps health systems deliver smarter and faster care when it matters most. Its mission is to transform patient outcomes through ‘always on’ clinical AI eliminating preventable care gaps that lead to loss of lives and disabilities. Through our proprietary aiOS™ platform Aidoc seamlessly integrates real-time intelligence into provider workflows helping physicians make faster clinical decisions for over 45 million patients a year. With the most FDA-cleared AI solutions in its category and deployments across 150+ health systems globally Aidoc elevates the physician and patient experience.

Backed by General Catalyst Square Peg NVentures (NVIDIA’s venture arm) and four major U.S. health systems Aidoc has raised $370 million to date including a recent $150 million round to accelerate development of CARE™ its clinical-grade foundation model.

About Aidoc

Aidoc is revolutionizing clinical decision-making with real-time clinical AI imaging solutions impacting over 60 million patients annually. Our technology empowers physicians to diagnose urgent cases ultimately improving patient outcomes.

Powered by our proprietary aiOS Aidoc assists clinicians by precisely highlighting suspected pathological findings directly on medical images and prioritizing cases. This ensures that urgent patients receive the immediate attention they need.

As a leader in clinical AI Aidoc has the most FDA-cleared Computer-Aided Detection (CAD) solutions with adoption in more than 1600 medical centers worldwide.

Since our founding in 2016 Aidoc has secured over $370 million in funding and was recognized as one of TIME’s 50 most genius companies.

About this role

The Professional Services Engineer in Aidoc’s Implementation Group is a subject-matter expert

responsible for solving complex and unique challenges that come up when deploying and integrating Aidoc's AI solutions into customer's healthcare environments. They work closely with Implementation Managers customer IT and clinical teams to ensure seamless interoperability with hospital systems and optimize workflows.

Beyond implementation they provide strategic guidance ensuring long-term solution success and value. Acting as a bridge between customers and a global team at Aidoc they help refine products and drive adoption ultimately enhancing patient outcomes and operational efficiency.

Responsibilities

• Architecture Design: Tailor solution architectures to fit unique customer environments ensuring seamless integration with hospital IT and clinical workflows.

• Customized Setup Support: Assist with advanced configurations and non-standard implementations to meet specific customer needs.

• Technical Escalation Point: Serve as the go-to expert for Implementation Managers troubleshooting complex technical challenges and providing solutions.

• Documentation & Process Improvement: Continuously enhance internal documentation best practices and knowledge-sharing resources.

• Tools & Automation Development: Create and refine tools that streamline implementation processes and improve efficiency for the team.

• Product Improvement Insights: Identify recurring challenges and customer feedback and collaborate with Product teams to drive enhancements and innovation. the Product teams to

Requirements

• 5+ years in IT professional services or technical implementation roles.

• Strong background in system architecture integrations and interoperability: cloud-based solutions infrastructure APIs scripting and automation tools.

• Experience in healthcare environments is a plus (e.g. PACS RIS EMR DICOM HL7 FHIR).

Technical & Problem-Solving Skills:

• Ability to design and implement customized scalable solutions for diverse customer Environments.

• Strong troubleshooting skills acting as an escalation point for complex technical challenges.

• Experience developing internal tools and processes to improve implementation efficiency.

Collaboration & Communication:

• Strong ability to bridge technical and non-technical teams including radiology IT and operations.

• Ability to work independently and responsibly in a fully-remote environment collaborating with people from different cultures locations and time zones

• Ability to lead customer-facing meetings/calls and handle written communications

• Excellent documentation skills for internal knowledge-sharing and process improvement.

• Ability to identify product gaps and improvement opportunities providing valuable feedback to R&D.

Education & Certifications:

• Bachelor’s degree in Computer Science Biomedical Engineering or a related field (or equivalent experience).

• Certifications in healthcare IT standards cloud platforms or enterprise architecture are a plus.