Professional Services Engineer

Professional Services Engineers engage with customers to provide installation migration training and advisory services. They handle installations ranging from single-node Omnibus installs to our largest reference architectures utilizing IaC/CaC migrations from multiple systems to GitLab SaaS or self-hosted and advisory services across the entire GitLab feature stack.

Professional Services Engineers are expected to be able to interface not only with the customer but with our GitLab Product/Engineering teams to find the best route for customer success and to help drive improvements into GitLab features and processes.

What you'll do

• Uses a consultative approach to customer engagements

• Does not focus on just “doing the work”

• Looks for opportunities to help the customer achieve their vision more effectively and efficiently

• Delivers on SOW with guidance from technical architects

  • SOW scope may include:

    • Installation and configuration of GitLab solutions in the customer environment

    • Provide technical training sessions remotely and/or on-site

    • Provide documentation for implementation guides maintenance etc relevant to the customer requirements.

    • Manage creation of new and/or maintenance of existing artifacts and templates for deliverables and training

    • Develop and implement migration plans for customer VCS & data migration

• Contributes to the extension and maintenance of documentation/scripts for implementation and workflow to align with custom requirements

• Documents opportunities to help the customer achieve their vision more effectively and efficiently

• Communicate opportunities to the customer project and account team

• Supports engagement managers on quoting and scoping of SOWs

• Document and implement improvements for Professional Services engagement processes

What you'll bring

• Professional exposure with one or more IaC/CaC technologies:

  • Terraform

  • Ansible

  • Packer

  • Puppet

  • Chef

• Professional exposure with one or more cloud providers:

  • AWS

  • GCP

  • Azure

• Proficienct in the English language both written and verbal sufficient for success in a remote and largely asynchronous work environment

• Experience using deploying or configuring GitLab

• Comfortable working in a fast-paced environment sometimes with multiple customer engagements at once

• Positive disposition and solution-oriented mindset

• Effective communication skills: Regularly achieve consensus with peers and provide clear status updates

• Self-motivated and self-managing with strong organizational skills

• Shares GitLab values and work in accordance with those values

• Ability to thrive in a fully remote organization

• ~20% travel may be required