Professional Services Engineer - NYC

About Us

HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we’ve achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 1500 midsize and multinational companies.

Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively. Fast-growing companies across the globe such as Monzo, Happy Socks, Gong, Fiverr, and VaynerMedia rely upon Bob to help them create the best work experiences for their people.

Come and be you with us 

Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that’s bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we’re waiting with open arms. Come join us.

About you:

HiBob is looking for a Professional Services Engineer(PSE) to join our dynamic Customer Success Engineering team. We're expanding and seeking an experienced individual to be a subject matter expert in people management and different functions within the HR world.

As a PSE, you'll play a crucial role in guiding and consulting our enterprise clients through the implementation of our HR system. You'll be the primary point of contact for our clients, specializing in the core of Bob's platform inside out within the CS department, dealing with internal stakeholders as well as our external clients.

In addition to this, you will be responsible for collaborating with Product and R&D teams on feature requests, and complex cases will be a key aspect of your role.You will also contribute to continuous learning within our Customer Success teams by documenting and sharing valuable insights.

**Note: We will only consider candidates located in the New York Metro Area who are willing to work in our NYC office at least two-three days a week. We love collaborating and connecting with our team members in-person, and we hope you will too!**

What will you be doing?

• Act as a main knowledge resource of the core of our HR platform within the Customer Success Engineers Team
• Efficiently handle product requirements and centralize client needs
• Maintain a strong and continuous interface with the Product team
• Investigate and report bugs to our R&D team
• Create and update knowledge base articles for our Customer Success organization and other teams
• Conduct training sessions for internal teams and clients
• Manage and own the rollout of new product releases
• Train CS teams on new features
• Lead technical escalations

Base salaries for this role range from $110,000-$135,000 per year.

As an HR company, HiBob seeks to create a best-in-class employee experience for all Bobbers. We take immense pride in the diversity of our team and in creating an environment that is fair and equitable for all. Ensuring pay equity across race, gender, and all other forms of diversity is pivotal to this mission.

When determining salary ranges for our roles, we look at external market data and the salaries of Bobbers holding the same or similar roles. Our pay bands are wide because great candidates come to us with a broad range of experience and skill sets. When making individual pay rate decisions, we take into account the candidates’ depth of experience, their qualifications relative to incumbent employees, and their location-among other factors.

#LI-Hybrid

Requirements

Requirements are often considered a measure of how equipped you are to do the job, but sometimes, they aren’t the only factor. If you don’t have nearly enough experience, or not all the skills, we’d still like to hear from you. This could be the perfect fit for you and us.

• 3+ years Experience within HR department or HR Tech implementation
• Proven experience in customer-facing roles
• Excellent data manipulation skills
• Exceptional analytical and problem-solving abilities
• Proactive approach with the ability to work with the right sense of urgency
• Excellent time management, prioritization, and ownership skills
• Project management skills is an advantage
• Experience with tools like Slack, Salesforce, and Asana is an advantage

Join our village

HiBob is a village filled with amazing people and we’re especially proud of that. It’s a place where Bobbers can be themselves. We’re about fun, dreams, hopes and ambition, just as much as we are about precision, growth, and top performance. Becoming a Bobber means you’ll receive competitive compensation, benefits, and pre-IPO equity alongside all of this:

• Stock options at a high-growth unicorn startup
• 100% subsidized medical, dental, and vision coverage for employees
• 401(k) with a 3% company match starting from Day 1
• Hybrid working model for bobbers in the NY metro area
• Work from home allowance to get your home office set up!
• Temporary remote work-from-anywhere in the world for up to 2 months after 6 months of employment
• Bob balance days - 3 additional days within a calendar year - Enjoy a company-wide long weekend at the beginning of each quarter
• Annual Headspace subscription and wellness benefits
• Two social impact days per year for volunteering
• Employee referral program - $2,500 bonus for each successful referral with an additional ambassador bonus
• Fun and frequent social events (in-person and virtual)
• We love birthdays - take the day off and receive a special gift 
• Dog-friendly office

If this sounds like something you’ve been looking for, we’d love to have you. Come on, join our village!