Professional Services Intern

Description

The Professional Services, Incode Court Intern will assist in the day-to-day activities for an implementation team within a high-tech software company for less than 30 hours a week. Duties may range from first contact phone calls and scheduling meetings to updating projects and providing assistance with spreadsheets and presentations.

Responsibilities

• Assist staff with reviewing quality of implementations and ease into transitional services
• Assist in developing time efficiency processes and tools
• Assist with clean-up of backlog information

Qualifications

• Four-Year College Degree or in progress
• Software life-cycle knowledge is a plus.
• Knowledge or work experience in the domains that Incode serves is highly preferred; municipal financial management, utility billing, Incode Tax and/or municipal courts.
• Exceptional customer service skills.
• Superior analytical skills and logical reasoning.
• Ability to work independently and as a part of a team.
• Ability to work effectively with developers, network technicians, clients and 3rd Party Vendors.
• Strong knowledge and understanding of online merchant accounts and online processing portals
• Strong written and verbal communication skills.
• Strong work ethic.
• Knowledge of standards for Windows-based software.
• Basic knowledge for creation of SQL server data / table structures