Professional Services Project Coordinator

Vonage Professional Services Mission

We help customers succeed through the successful delivery of our entire portfolio of solutions. Our customers expect products and services to arrive on time, within budget and in line with technical, operational and functional expectations. Our job is to make sure this happens. We apply customer, business, technical and service understanding to orchestrate a holistic and unified company approach to developing and delivering what our customers need and expect. We integrate Vonage capabilities with customer requirements and work with them to install, configure, educate and train. Their success is our success.

Why this role matters

The Service Delivery Team at Vonage provides a unique one on one onboarding experience for high value new accounts. The Associate Project Manager is responsible for project management of the highest segment of new high value accounts. A successful candidate will demonstrate proven leadership experience in a customer service or project management environment. The Associate Project Manager reports directly to the Service Delivery Manager. Candidates for this position may be required to work a schedule that could include nights and/or weekends.

IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW…….

What you will do

•  Manage the onboarding of high value accounts
• Facilitate face-to-face communication and project feedback, from initial kickoff through milestone reporting and close-out.
•  Work with cross-functional Vonage stakeholders to define project scope based on client needs and expectations.
•  Participate in calls with Sales to learn about account and advise on best practices for potential deals or deals about to close
•  Monitor and manage activation and porting dates for all assigned accounts
•  Manage/complete multiple projects in a timely manner while still handling daily call/email volume
•  Participate in post-project evaluation sessions.
• Coordinating with internal teams to complete labor intensive tasks which typically fall to the customer for completion
• Answer customer questions, via phone or email, on all company supported applications
• Provide customer focused support using clear and descriptive methods
•  Work with multiple departments to provide internal education and assistance
•  Additional relevant duties as assigned
• Communicate, implement and support process change initiatives as directed by management

What you will bring

• Outstanding communication skills; oral and written
•  Excellent time management skills
•  Strong listening skills
•  Conflict management skills
•  Ability to work in a fast-paced environment
•  Detail oriented mind-set

What is required for application

• Bachelor’s degree in related field preferred or equivalent experience
• Prior experience (1-2 years) in a project management or related position.
• Prior access management experience.

What is in it for you

In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.