Professional Services Senior Engineer (SIEM SOAR Customer Engineering)

Reporting to the Professional Services Manager APJ, the Senior Solution Engineer is a function of our Professional Services group, your primary responsibility will be assisting customers with the design and integration of Recorded Future Security Intelligence data and running projects and teams to support this function.

What you’ll bring as an Engineer:

• Experience in managing complex customer solutions - like combined SIEM, SOAR and TIP solutions with on-prem or cloud deployments
• This role is highly technical and you will have spent time in Security Operation Centers or Managed Service Providers. 
• Experience with SIEM tools such as Splunk Security, Qradar, Arcsight or similar
• Ability to develop documentation around technical projects to be utilized by clients and colleagues
• System and infrastructure log analysis and debugging skills to problem solving and troubleshooting
• Detailed knowledge of security hardware and its applications such as Next-Generation Firewalls, IDS/IPS, Endpoint solutions, Incident Management, Vulnerability Management
• Experience in JSON with REST APIs
• Experience with  OSI model, defense-in-depth, diamond model and common security elements
• Strong analytical skills to analyze security requirements and relate them to appropriate security controls
• Knowledge on cyber attack-vectors, security threats and mitigation techniques
• Ability to work independently and proactively manage assigned client engagements and tasks from start to completion
• The hunger and drive to succeed in a fast-paced environment
• Demonstrable projects related to information technology you have collaborated on
• Formal information security qualifications from professional bodies or a relevant BA/BS are preferred
• English language fluency especially regarding written/verbal communication

What you’ll do as an Engineer: 

As a Senior Solution Engineer, you will be an integrations expert, implementing bleeding edge security intelligence technology to support information security teams and customer types including Threat Intelligence, Security Operations, Incident Response, and Developer teams using  SIEM, SOAR, TIP integrations on tools like Splunk, Anomali, Palo Alto XSOAR, Azure etc.

• Design and Implementation of Recorded Future Security Intelligence data in customer environment
• Understand and drive customers cyber security use cases, workflows and overall needs to utilize Recorded Future integrations
• Scope and implement custom solutions across a variety of client architectures, applications, and tools
• Creating engineering solutions for clients
• Improvement or creation of security intelligence integrations 
• Manage multiple projects in a dynamic, fast-paced environment
• Leading and projects and mentoring junior Solution Engineers
• Serve as a liaison between development and internal teams to ensure client systems are adequately documented when triaging
• Help to resolve customer problems related to integrations, RESTful API’s via  email and online meetings
• Research customers’ technical issues in a timely manner and follow up with recommendations and action plans
• Participates in functional groups to identify and drive resolution for escalated cases
• Contribute and utilize internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues
• Create knowledge base content and systems to capture new learning for reuse throughout the company and user base
• Exceed customer expectations on response quality, timeliness of responses and overall customer experience
• Serve as internal point of contact on customer escalations and ensure customer issues are resolved as expediently as possible
• Collect information and document bugs with Engineering for product issues that are impacting customers
• Creatively think beyond the technical boundaries to address novel solutions related to threat intelligence and integrations into different technologies
• The hunger and drive to succeed with a multifaceted team
• Act as SME for clients whilst liaising between teams on cyber security technology
• Act as a technical escalation point for integration solutions
• Ability to articulate complex solutions to clients and internal senior management