Professional Services UC Engineer 1

Say hello to possibilities.
It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction-giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.
RingCentral Global Service and Support is all about the customer-devoted to making sure every customer's need is met, and that they're able to use our products effectively and easily. As a member of the Global Service and Support team you'll lead the post-sale experience for our customers. As our customers' central point of contact, you'll champion their needs, share deep product knowledge, provide innovative solutions, and build relationships that show our customers what "winning together" truly means.
This is where you and your skills come in. We're currently looking for:
Professional Services UC Engineer, a role in the Professional Services Department. As a Professional Services Engineer, you will work in a collaborative team environment to ensure the implementation of projects is successful. You will wear a variety of hats to ensure the life cycle of project plans are completed in successful timelines. This may include working directly with our customers to ensure adoption of the RingCentral system, or working internally to complete the implementation of a project plan. Since our system is Cloud-based you must be quick to learn and tech-savvy.
The PS UC Engineer may be working as several different resources assisting our Project Management team. This could be directly planning and designing a setup of an account with the customer, building out those design plans, or traveling to an onsite location to train and deploy our phone systems. There is a lot of detailed functionality that will be required to learn in order to accomplish these tasks. The culture of the Professional Services Department is highly motivated and hard working.
Responsibilities:

• Perform Build work for ProServ contracts partnering with Unified Client and Contact Center Project Managers.
• Teach customers how to initially setup their RingCentral account and all the items included within.
• Determine the causes of client pain-points and eliminate them where they hide.
• Review, teach and explain complicated call routing and how to set it up in an environment where there are five possible ways to achieve the same goal.
• Guide clients through a new world of web-based user interfaces, mobile apps, and computer-based software configurations.
• Excellent communication and collaboration skills internally and client facing.
• Time Management: ensuring your calendar's appointments are scheduled, able to track issues and questions that come up, and keeping detailed notes of what has happened throughout the entire process.
• Scheduling skills are required as a typical day could include 5 to 6 meetings, while juggling phone calls, answering emails and updating notes in between each meeting can occur.
• Ability to handle escalated issues and know when to escalate issues that require immediate attention.
• Review, teach and explain what data we need collected and how it needs to be received.

Qualifications:

• Strong technical understanding of the RingCentral solution portfolio
• Experience in handling Unified Communications platform
• Experience with porting telephone numbers (preferred)
• Strong and effective customer communication skills.
• Experience working with Salesforce.com
• Must possess strong analytical skills with the ability to identify, analyze, interpret and solve both practical as well as highly complex problems.
• Must possess excellent computer skills including extensive spreadsheet knowledge, and word processing. Windows based software and Excel required. Experience in Microsoft Word, Excel, PowerPoint, and MS Project preferred.
• 1+ years in customer focused role - post sales technical support
• Desired background of the contact center platform and tools (e.g InContact, Five9)
• Ability to work efficiently in a highly demanding, team-oriented and fast paced environment.
• Self-motivated with the ability to dive right in, be effective and make a difference.
• Occasional on-call after-hours work may be required as needed

What we offer:

• Comprehensive medical, dental, vision, disability, life insurance
• Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
• 401K match and ESPP
• Paid time off and paid sick leave
• Wellness programs including 1:1 coaching and meditation guidance
• Paid parental and pregnancy leave and new parent gift boxes
• Family-forming benefits (IVF, Preservation, Adoption etc.)
• Emergency backup care (Child/Adult/Pets)
• Parental support for children with developmental and learning disabilities
• Pet insurance
• Employee Assistance Program (EAP) with counseling sessions available 24/7
• Free legal services that provide legal advice, document creation and estate planning
• Employee bonus referral program
• Student loan refinancing assistance
• Employee perks and discounts program

RingCentral's Global Service and Support team leads the post-sale experience for our customers-making sure their every need is met, and that they're able to use our products effectively and easily. As our customers' central point of contact, you'll champion their needs, share deep product knowledge, provide innovative solutions, and build relationships that show our customers what powering human connection really means.
RingCentral's work culture is the backbone of our success. And don't just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.
About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.
RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you.
If you are hired in Colorado, the compensation range for this position is between $56,520 and $62,800 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience.
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