Professional Support Representative

About the Role
Is the best part of your day spent helping others? Do you enjoy delivering a delightful customer experience through consistent, established processes and communication? Do you feel a sense of accomplishment turning a frown upside down? We think the best support representatives are those that are genuinely excited to help customers. Qwick is looking for an empathetic, communicative and compassionate support professional to join our team as a Professional Support Representative. If this sounds like you, please read on and apply! 

You’ll be a great fit if you like…

• Building sustainable relationships and trust with customers through open and interactive communication via various channels
• Being part of a team that champions excellent customer experiences and thrives on collaboration
• Following established processes with a high level of documentation and attention to detail
• Knowing your company’s product(s) inside and out to give the best recommendation for various customer inquiries
• Providing pleasant, helpful, and informative communications to customers while maintaining a positive, empathetic, and professional attitude at all times
• Prioritizing customer engagement and experience

Functions of the role:

• Responding to Qwick Professionals in a timely manner via written communication and keeping the incoming support queue clear
• Investigating issues and concerns to understand the best way to support Professionals
• Consistently documenting Professional interactions on-shift, executing on any necessary follow-up actions, and escalating when necessary
• Assisting Professionals throughout their Qwick experience, from sign-up to first shift and beyond

Requirements and Qualifications

• Working an alternative schedule: Wed, Thurs, Fri (9am-6pm) & Sat/Sun (7am-4pm)
• High school diploma or GED equivalent 
• Experience working with customers either face-to-face or in customer support in the hospitality or Food and Beverage industry
• Ability to stay calm when customers are stressed or upset
• Exceptional writing, listening, and verbal communication skills
• Top-notch organizational skills to handle and prioritize your daily workflow
• Located in Phoenix, AZ

Additional Benefits for this role

• Time & a half pay for scheduled Holidays
• Overtime eligibility at time & a half when approved 
• Remote working arrangement