Program Account Manager

Company Description

At i360technologies, we help our employees succeed. Competitive pay, robust benefits for full-time employees, and professional development opportunities are a few reasons that i360 is a great place to build your career. Founded in 1999, i360 is a growing GOVCON professional services company looking for motivated individuals excited to embrace a fast-paced environment while applying strategic problem-solving skills, excellent work ethic, and positive energy to an already first-class team. You have a home with us if you enjoy solving complex business problems through business consulting and technology implementation. At i360, we offer unlimited professional growth and career possibilities.

Project Description 

This role is to lead our existing federal shared service center accounts by providing leadership, sales acumen, client relationship, delivery excellence and revenue growth. The role requires identifying, shape and monetize new opportunities related to onboard new agencies and implement leading solutions such as AI, RPA and cloud.

As an Account Manager, you will be responsible for maintaining and expanding relationships with existing clients. Your role is crucial in managing revenue, achieving sales targets, program delivery and ensuring customer satisfaction.

Job Description

• Maintain and enhance client relationship and satisfaction. 

• Provide leadership and delivery excellence to manage existing projects at current customers. 

• Lead business development and revenue growth at existing customers by identifying and shaping new opportunities. 

• Lead and manage a team of approximately 15-20 FTEs. 

• Incorporate industry standard Agile Project Management and development framework in program delivery. 

 
Client Relationship Management: 

• Build and maintain strong, long-lasting client relationships. 

• Understand client needs and objectives and propose solutions that meet their requirements. 

• Serve as the main point of contact for client inquiries and concerns. 

• Regularly communicate with clients to provide updates and address any issues that may arise. 

• Maintain and enhance client relationships and satisfaction. 

• Provide leadership and delivery excellence to manage existing projects at current customers. 

• Lead business development and revenue growth at existing customers by identifying and shaping new opportunities. 

• Lead and manage a team of approximately 15-20 FTEs. 

• Incorporate industry standard Agile Project Management and development framework in program delivery. 

 
Client Relationship Management: 

• Build and maintain strong, long-lasting client relationships. 

• Understand client needs and objectives and propose solutions that meet their requirements. 

• Serve as the main point of contact for client inquiries and concerns. 

• Regularly communicate with clients to provide updates and address any issues that may arise. 

Account Management: 

• Develop account plans and strategies to achieve sales targets and expand client base. 

• Identify opportunities for upselling or cross-selling products and services. 

• Negotiate contracts and agreements with clients to ensure mutual satisfaction. 

• Monitor account performance and take proactive measures to address any deviations from targets. 

Collaboration: 

• Work closely with i360 teams, including business development and program teams, to deliver exceptional service to clients. 

• Coordinate with colleagues to resolve client issues and ensure seamless delivery of products or services. 

• Provide feedback to relevant teams based on client interactions to improve offerings and processes. 

Project Management: 

• Conduct Sprint planning activities, establish Sprint objectives, coordinate daily scrum sessions. 

• Define and implement quality planning, control and assurance. 

• Manage risk, conflict and issue management. 

• Manage internal and external communication. 

• Responsible for all deliverables. 

Qualifications

• Agile project management, account management and revenue growth experience 
• Minimum 6 years’ experience as a project manager of implementation projects 
• Those authorized to work in the US are encouraged to apply. We are unable to sponsor visas.
• Must be able to work on-site 1 day a week.
• Must be a US Citizen or permanent resident (Green Card holder).
• Work Hours: Monday-Friday

Additional Information

i360 is an Equal Opportunity Employer - Minority/Female/Veteran/Disability
All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or status within any other protected group.

Benefits

• Holidays - Eleven 
• Adoption Assistance
• Tuition Reimbursement
• Technology Reimbursement
• Utilization Compensation Plan
• Retirement Plan (401k) Matching
• Family Leave, Maternity, Paternity
• Short-Term & Long-Term Disability
• Life Insurance (Basic, Voluntary & AD&D)
• Health Care Plan (Medical, Dental & Vision)
• Paid Time Off (0-3 years - 15 Days PTO | 3+ years 20 Days)

What You Can Expect from Us

• At i360technologies, we help our employees succeed. Competitive pay, robust benefits for full-time employees, and professional development opportunities are a few reasons that i360 is a great place to build your career.
• Meaningful work. Our employees often tell us that their work gives them a sense of purpose as it supports many federal agencies.
• Leadership that cares. Our leadership team has prioritized creating a culture that appreciates and takes good care of its people. As a result, being an employee of i360 means you are part of the i360 family, and you matter.
• Flexibility. We value work-life balance because we know that happy employees create happy customers.