Job Description
Changeis, Inc. is an award-winning 8(a) certified, woman-owned small business that provides management consulting and engineering services to the public sector. Changeis' work has resulted in the successful execution of numerous programmatic initiatives, development of acquisition-sensitive deliverables, and establishment of a variety of long-term innovative strategic priorities for its customers. Changeis focuses on delivering unparalleled expertise in the areas of strategy and transformation management, investment analysis and acquisition management, governance, and innovation management. Inc. magazine has ranked the management consulting firm, Changeis Inc., among the top 1000 firms on its 35th annual Inc. 5000, the most prestigious ranking of the nation's fastest-growing private companies. Changeis offers a full benefit package that includes medical, dental, and vision, short and long term disability, retirement plan with immediate vesting and company match, and a generous annual leave plan.
The Program Analyst will support the Volpe National Transportation Systems Center as part of a team of providing technical and analytical support for various FMCSA’s safety programs and systems.Â
Duties and Responsibilities:
Provide technical support to FMCSA stakeholders for requests received via email, voice mail, and direct phone calls.
Enter, record, monitor and track requests received using software tools, including such tools as Excel, ZenDesk, etc..
Research and resolve customer requests by accessing and using FMCSA systems and outputs.
Document and communicate resolutions to requests using software tools, including via verbal and/or written responses with requestors, analysts, and other FMCSA personnel on disposition of requests.
Requirements:
Bachelor’s degree with one-three year relatable and/or transferable experience
Strong written and verbal communication skills
Proficient in the use of MS Office product(s)
Ability to compile electronic documents from various sourcesÂ
Detail-oriented with strong quality assurance skills
Proven strong customer service skills
Ability to pass a Public Trust Background Investigation
Date Posted
11/18/2023
Views
9
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