Program Analyst

Job Description

ICF is currently seeking a highly motivated and innovative Program Analyst for our Postal Practice. This mid-level position requires expertise in requirements gathering and analysis, documenting business processes and workflow, systems design, delivery of executive level briefings, and follow-up on action items and issues. The ideal candidate should also be detail-oriented with the ability to deliver results within tight deadlines. In this role, the candidate will have the opportunity to help support the mission, business, service, and operational needs of the United States Postal Service, the most trusted brand in the country. This position will be based in Fairfax, VA with some telework available.

Key Responsibilities: 

• Provide project management oversight to a variety of technology and process improvement initiatives

• Collect, analyze, and create reports

• Document business processes

• Participate in the development of new postal products and services

• Develop and oversee the execution of test plans

• Prepare corporate technical communication materials, presentations, and executive briefings

• Facilitate meetings and workshops

• Demonstrate a willingness to develop expertise in postal practices and processes

Basic Qualifications: 

• 4 years of program/project management

• 1 years experience as a business analyst, data analyst, reporting analyst, or similar role

• US Citizenship required by federal contract

Preferred Skills/Experience:

• Bachelor’s degree in Business, Engineering, or IT-related field

• Postal (USPS) or mailing industry experience

• Previous management consulting experience

• Project Management Professional (PMP) certification

Professional Skills:

• Solid computer skills with Microsoft applications (Project, Word, Excel, PowerPoint, and Visio)

• Analytical skills that allow for the development of data-driven reports

• Experience with business process mapping and the use of project management software

• Skilled at analyzing system documentation and data flow diagrams/ICDs to identify data sources

• Team player with the ability to work in a fast-paced environment

• Excellent listening, written, and oral communication skills

• Excellent critical thinking skills to help solve business problems and make decisions, paired with a desire to take initiative

• Self-motivated, energetic, quick, adaptive learner

• Strong technical, analytical, organizational, and problem-solving skills

• Ability to maintain project plans, resourcing schedules, and forecasted activities

• Demonstrated ability to manage time and prioritize projects to meet deadlines

• Ability to work well under continually changing deadlines and priorities