Program Analyst Expert - Remote

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

None

Suitability:

Public Trust/Other Required:

MBI Full 5C (T3)

Job Family:

Program Management

Job Qualifications:

Skills:

ITSM, Scrum Development Process, ServiceNow Platform

Certifications:

Experience:

15 + years of related experience

US Citizenship Required:

No

Job Description:

Transform technology into opportunity as a dynamic and collaborative Program Analyst Expert supporting the IT Service Management task order. This is part of an initiative for the Department of Veterans Affairs where GDIT has the primary responsibility for developing and supporting VA's ServiceNow instance. We are responsible for the people, processes, and tools required to provide a healthy, reliable, scalable, interoperable, and adoptable Service Management solution inclusive of Platform and Software Configuration, Design and Development, Testing, Integration, Modernization, Expansion, Customization, Implementation, Provisioning, Auditing, Administration, Release Management,

Code Reviews and Operations & Maintenance Support services.

As an Expert level Program Analyst supporting the Veterans Administration ITSM Program, you will be critical for day-to-day task order management, creating and reviewing project plans, conformance to ITIL best practices. business processes, developing user stories in an Agile environment, facilitating process reviews and solutioning sessions with key stakeholders, gathering and dashboarding design requirements, and developing standard operating procedures.

Responsibilities:

• Work with the PM to develop program documentation (charter, project plans, and schedules).
• Provide analysis and support in program goals related to ServiceNow.
• Conducts continual service improvement (CSI) identification and tracking efforts.
• Articulate goals and objectives and effectively translate them into relevant strategies and messages, and maintain continuity of key documents supporting priorities, and strategic decisions.
• Develop briefings and PowerPoint presentations for senior leadership and decision makers.
• Perform a data collection method to include visualizing data and communicating the meaning of the results to non-technical stakeholders.
• Develop standard operations procedures and identify process improvements.
• Provides ongoing data analysis and monitoring for project performance information.
• Generates recurring reports for monitoring of program status for leadership and customers.
• Interacts regularly with customers and other industry representatives to ensure conformance to customer requirements.
• Ensure processes are being adhered to and are delivering value.
• Perform gap analysis between current and future service and/or process models based on established baselines.
• Collaborate with stakeholders to perform and document Service Level Management analysis and identify areas for improvements.
• Support deployment of new Products and features to customers.
• Support lifecycle management for ITAM/CMDB records and document policy and guidance for compliance.
• Support the establishment, collection and reporting of metrics to process owners.
• Support the Process Owner by identifying Services and Groups who have not been integrated into the ITIL process/Products.
• Establish and maintain review and audit procedures, and conduct reviews and audits to ensure policy and process compliance.
• Audit tickets for Change, Release, Incident, Problem and document policy and guidance and ensure compliance.
• Must be able to obtain and maintain Public Trust prior to start.
• Visa sponsorship will not be provided for this position.

REQUIRED QUALIFICATIONS:

• A Master's degree and 15 years of experience, or 25 years of experience with no degree
• Prior experience with ServiceNow Agile, PPM modules, and Dashboards
• Must have ServiceNow Fundamentals Certification at minimum (More ServiceNow certifications preferred)
• ITIL Strategic Leadership Certification
• Supported government contracts, ideally Department of Veterans Affairs
• Prior experience with ServiceNow
• ServiceNow Certifications
• Scrum/Agile or PMP Certification
• Excel functionality, such as complex formulas, pivot tables, etc.
• Utilize data science skills as well, to analyze user data sets and provide recommendations.
• PowerPoint presentations for executive leadership and customer groups
• Microsoft Project and SharePoint
• Must be able to obtain a public trust clearance.

DESIRED QUALIFICATIONS:

• ITIL Master
• SAFe Agile Certification

The likely salary range for this position is $140,899 - $235,310. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

10-25%

Telecommuting Options:

Remote

Work Location:

Any Location / Remote

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee's date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.