Program and Project Management Associate Manager

JOB DESCRIPTION

• The candidate will be a member of Accenture Operations IT organization as IT Project/Service Delivery Manager (Manager/Associate Manager). Will be a subject matter expert in charge of IT infrastructure projects and IT service delivery for Accenture Operations Client
•     Manage relationship between Accenture Operations teams and Client/internal IT teams to effectively and efficiently meet business technology needs.
• Serve as SME to support client solutions/ facilitate discussions as appropriate in the IT infrastructure / cloud Contact Centre space. 
• Work with the support teams to review the existing build (network, IP telephony, Cloud infrastructure etc.) and liaise with business process owners and Technology Operations for a consistent, standard architecture for the contracts.
• Manage the run support model for all IT Infrastructure, networking / voice contracts and cloud migrations/transitions for existing and new deals.
• Manage Financial RUN budgets – rigor in periodic tracking and reporting of technology budget, variance and optimization. 
• Provide regular updates to senior leadership regarding ongoing incidents (severity 1 or 2) and communicate the progress status effectively. 
• Participate in root cause analysis with internal teams, vendor and client technical teams. Work with respective support teams to help identify action Items and corrective action for further improvements. 
• Should have good knowledge of BCP/DR aspects of cloud platforms and get CIO to execute the drill for projects. 
• Maintain documentation for continuous service improvement and knowledge base of technical resolutions for common or recurring problems. 
• Mentor team members. 
• Actively support leads for new sales bid, RFPs etc.