Program Assistant

Program Assistant

Bronx, NYC

POSITION SUMMARY 

We’re looking for a highly organized, detail oriented, and social justice-minded Program Assistant to work out of our Bronx office to support our program staff and participants. You may be the ideal candidate if you demonstrate a “can do” attitude, love driving results through teamwork, and enjoy jumping into support when needed for an organization with an impactful mission.

Who We Are

The Center for Employment Opportunities (CEO) provides employment services to people with recent criminal convictions. Across the United States, over 6,000 people participate in CEO each year, transitioning to employment that supports themselves, their families, and their communities.

What began as a demonstration project of the Vera Institute of Justice in the 1970s to address employment barriers facing the formerly incarcerated following release in New York City has grown into the leading reentry employment organization in the country, where over 25,000 formerly incarcerated individuals have secured full-time employment since 1996. In 2016, CEO embarked on a 5-year strategic plan to grow to serve 9,000 participants annually. 

MAJOR RESPONSIBILITIES

These responsibilities are representative, but not all-inclusive, of the responsibilities of this role:

• Coordinating the flow of participant appointments daily; informing staff of the arrival of participants
• Acting as the “first touch point” of the organization - welcoming and directing our participants to their appointments, answering their questions as needed, informing them of the jobs available
• Alerting management to morale of participants in the waiting area 
• Attending job coaching meetings and providing any insights into the participant’s job start readiness roadblocks
• Facilitating workshops as requested by management
• Meeting with assigned staff to discuss participation of participants during workshops
• Shadowing program employees 
• Other responsibilities as assigned

What You’ll Do

Responsibilities of the Program Assistant include but are not limited to:

• Acting as the “first touch point” of the organization - welcoming and directing our participants to their appointments, answering their questions as needed.
• Coordinating and managing the flow of operations/appointments daily
• Providing administrative support for full-time CEO staff, including scheduling appointments, making reminder calls to participants, maintaining files, and assisting with walk-in appointments
• Effectively understand and be able to communicate CEO’s program model to participants and any stakeholders.
• Supporting CEO’s bi-weekly orientation and training
• Assisting the office staff members with administrative tasks as needed, such as resume revisions, mock interviews, etc.

In addition to the above responsibilities, you’ll have the opportunity to engage in personal development projects and actively participate in staff events.  At CEO, we’re committed to ensuring that your time here is a learning and exploratory experience.  You’ll have ample opportunity to learn from each department and staff member in our offices.

Who You Are:

• You’re interested in working for a social justice-focused, fast-paced, and results-oriented nonprofit and are deeply aligned with CEO’s mission
• You take pride in the spot-on accuracy of your work and ability to juggle multiple priorities to deadlines
• You have strong organizational skills and are able to prioritize and manage time effectively to meet project deadlines
• You have excellent verbal and written communication skills
• You’re proficient in Microsoft Word and Excel, and are comfortable with technology, including Google Suite and Salesforce
• You pride yourself in your ability to communicate effectively with individuals of varying backgrounds and experiences

Compensation and Benefits  

The salary range for this position is $45,000. In an effort to be both equitable and transparent, CEO's compensation philosophy considers a variety of factors, including, but not limited to, experience, internal equity, and home office location in making a final determination on our salary offer.

We recognize that salary is a part of the overall compensation package and are happy to provide a comprehensive benefits package, including medical and dental coverage, professional development opportunities and training, including regular training opportunities in Motivational Interviewing (MI). MI is one evidence-based skill that reentry and human service professionals can utilize when supporting participants to achieve their goals.

We also offer paid parental leave, participation in a retirement plan, sick and vacation leave, paid holidays and more. We are a workplace that promotes continual learning and teamwork, offering lunch and learns, team outings, holiday gatherings and more for our staff.

More About Us

The Center for Employment Opportunities believes that everyone deserves the chance to shape a stronger future for themselves, their families, and their communities. Our commitment to being an anti-racism organization that is inclusive across all identities and experiences drives us forward every day. We exist to create greater opportunities for people who face multiple barriers to personal and professional success, and we’re passionate about being agents of change who promote diversity, equity, inclusion, and access to opportunities for all.

People who are justice-involved, people of color, people who identify as LGBTQ+, and people with disabilities are highly encouraged to apply for vacant positions at all levels. CEO’s commitment to DEI aligns with the CROWN Act, creating an open space where our employees can present as their true authentic selves. We are an equal employment opportunity for all regardless of race, color, citizenship, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, veteran or reservist status, or any other category protected by federal, state, or local law.

Please note that due to the volume of resumes received, we are unable to contact each applicant regarding the status of each position or reply to candidates' inquiries via phone or email.

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