Program Associate

The Program Associate serves as the central point of contact between the CEP Office and its membership/customers, most of whom operate under state-legislated CE mandates to renew their professional licenses. The position has responsibility for the management of APA's CE Learning Management System, as well as providing customer service support, financial reporting, program evaluation services, and continuing education support and certification services for internal/external conferences, and for CE Workshop/CE Session registrants at APA's annual convention. In addition, the position is responsible for the implementation process of new CE online programs.

Education and Experience Required:

• Bachelor's Degree Preferred
• 3-5 years experience with registration database and website management, Learning Management Systems (LMS), financial payments, reporting or accounting, and customer service are preferred
• Experience in event planning and onsite logistics support with outside vendors, presenters and consultants.
• Excellent interpersonal communication outstanding organizational skills. Able to effectively multi-task and prioritize assignment and manage a diverse and demanding workload

Computer Skills Required:

Microsoft Word

Advanced

Microsoft Excel

Intermediate

Microsoft Power Point

Intermediate

Email programs

Advanced

Other: Q Financial System

Novice to Intermediate

Other : MS Access Database

Novice to Intermediate

Other Internet Searching

Intermediate

Responsibilities:

• Manages the Learning Management System platform which houses CE Independent Study video on-demand programs and book- and article-based programs. Coordinates development of the programs and examinations; manages online setup of the programs working with outside vendors to implement the final product. Reviews the final editing process for sale and distribution. Has primary responsibility for revenues collected for sales through the LMS and reviews monthly revenue reports and assures accuracy. Works collaboratively with other appropriate individuals and offices within APA during various stages of development such as, APA Web Services and APA ITS Office (submitting project request to place new programs online, provide updates/changes to programs).
• Oversees CE certification, processes evaluations, and answers the inquires for CE programming (e.g. Independent Study programs and one-time course approvals). The incumbent maintains CE Certificate records associated with all internal and external CE courses, processing and sending CE certificates to participants. These include all workshops that are sponsored or co-sponsored by the CEP office through our one-time course approval process.
• Manages the APA CEP website and assists with internal and external marketing communications related to all CE programs to drive awareness to APA members and nonmembers about CE programming. Works with APA Web Service to update program listings on the homepage and to improve layout/search functionality on the homepage. Responsible for creating sale product pages for all Independent Study programs in collaboration with Web Services.
• Supports with the annual APA Convention (in-person and virtually). Has responsibility for maintaining CE workshop contracts and payment forms and the processing of payments to 75+ CE workshop presenters. Responsible for selecting and managing over 80 student volunteers who monitor CE workshops during the APA convention. Responsible for CE Workshop handouts; organizing handouts and sending to participants digitally. Maintains responsibility for the Experient CE Manager database for processing CE credits offered for approximately 300 convention sessions.
• Provides program support to related to the Interprofessional Continuing Education (IPCE) for continuing education in partnership with the Joint Council of Interprofessional Accreditation (with medicine, pharmacy and nursing).
• Provides support for CEP office. Serves as primary contact and information and referral service for the CEP Office, providing information and maintaining all records of CE activity to support CE inquiries or activities or audits associated with customer base and assists with general office communications and correspondence.

Other Duties as Assigned

Incumbent is responsible for other duties as assigned by Senior Director and Associate Director such as career development trainings for psychologists housed on the Center for Learning and Career Development.

About APA:

The American Psychological Association (APA) represents 122,000 psychologists, students, and affiliates, primarily in the U.S. and Canada but also in other countries around the world. APA is a scientific and professional organization with about 500 employees and is categorized as a 501(c)(3) along with its 501(c)(6) companion organization, APA Services, Inc.

Job Location: Remote: APA jobs may be considered for remote work eligibility as defined in APA's Flexible Work Policy and are subject to approval. Remote work employees may not work from the following states or U.S. territories: Alaska, California, Colorado, Guam, Hawaii, Iowa, Louisiana, Montana, Nebraska, New York, North Dakota, Ohio, Puerto Rico, Rhode Island, U.S. Virgin Islands, Washington, Wyoming.

Application Instructions:

Qualified candidates must apply online through APA's applicant system and attach a resume and cover letter specifying your salary expectations. Applications that are submitted without both documents are considered incomplete and will not be reviewed for consideration. Once your application is submitted, you will receive a confirmation email. Please make sure to check your Spam folder if you do not receive an email from us.

The American Psychological Association is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, or any other protected categories covered under local law. #LIREmote

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)