Program Associate

Salary

$27.88 hourly, non-exempt

Who We Are

Founded in 2004, Brilliant Corners provides innovative housing and housing-related services to those transitioning from or at risk of homelessness or institutionalization. We develop, own, and manage multi-family supportive housing and licensed residential care homes. Additionally, we implement a broad array of scattered-site, one-on-one supportive housing, and clinical case management programs through partnerships with developmental services, homeless services, veteran services, and health care sectors.

In short, we do good work.

We have offices statewide with a staff of passionate people. While we are growing rapidly, we are also selective: We're seeking inspired, talented people who want to be effecting profound change and who have fun doing it.

Program Summary

The Flexible Housing Subsidy Pool program launched in mid-2020 in an effort to end homelessness in San Francisco. The Flexible Housing Subsidy Pool program serves individuals experiencing homelessness with urgent and time-sensitive housing needs. The Flex Pool program conducts individualized housing searches for program participants. They work collaboratively with program participants to identify housing opportunities, secure units, and provide ongoing support to help them maintain their housing. Additionally, the Flex Pool provides ongoing subsidy administration.

Position Summary

The Program Associate provides critical support to the Housing Services team through administrative back-office functions, keeping up-to-date records, preparing check requests, updating financial ledgers, and supporting in the development of reports. They use company-designed project management tools to ensure timely, cost-effective, and well-organized project coordination. The purpose of this position is to perform administrative back-office functions of moderate complexity and difficulty in accordance with the office procedure of this department. May include a combination of bookkeeping, typing or word processing, and filing; attending department events including team meetings, workshops and site meetings as required.

Responsibilities

• Develop and maintain files and manage documents and information systems to ensure objectives are achieved.
• Rental Subsidy administration- gathering correct tenant lease information and remitting payments monthly. Adding Vendor information to Salesforce.
• Verify expense reports, credit card charges and underlying receipts. Support invoicing needs and remitting checks to vendors as needed for staff travel and client move-in expenses.
• Compose and type routine correspondence and reports.
• Processing client referrals- reviewing documentation to ensure referral packets are complete, running background reports, and submitting names to finance for Intacct ID creation.
• Assists in obtaining appropriate signatures, approvals, and transferring all financial information to appropriate departments for further processing.
• Provides administrative support to manager and supervisors; communicate with Housing Specialists, Housing Coordinators, and funders to answer questions, disseminate, or explain information.
• Support staff with financial questions- looking up check statuses and amounts, reviewing client ledgers to identify where payments are missing or incorrect, etc
• Effectively and accurately communicate program information to project stakeholders and team members.
• Track, manage, file, and update databases (Billing Tracker, Box.com, and all required regulatory documents)
• Client Income Recertification- contacting clients on an annual basis to obtain updated income documents and recalculate rent portions. Fielding client questions about the process.
• Support meetings and special occasions by scheduling, preparing mailings, and assembling materials.
• Work closely and collaboratively with other departments and staff.
• Perform special assignments, studies, and routine administrative functions as directed.
• Other duties and projects as needed/assigned.

Mindsets of an Ideal Candidate

Good customer service matters to you. You take pride in your customer service and believe that it's a reflection on you, your work, and the organization you represent.

You sweat the small stuff. You've always been a "details" person. You live in the forest but focus on the trees. Having a consistent look and feel, and the finishing touches, matter. To you, getting the details right is essential to a good outcome.

You're obsessed with organization. You're known as someone who gets things done quickly and calmly. You can handle many responsibilities at once and you instinctively discern between what's important and what's urgent. Things don't fall through the cracks.

You're a hungry learner. You enjoy constantly taking in new information and solving problems. You are committed to continuous learning about the world and the work around you.

You thrive in an entrepreneurial environment. You're resourceful and at ease with ambiguity and rapid change. You possess a positive, can-do attitude, and are adept at identifying creative solutions that turn challenges into opportunities. You can handle many important responsibilities at once and you're rigorous about prioritization. You enjoy working collaboratively, but are also able to get things done on our own.

Requirements

Professional Experience

• 1 to 2 years of successful administrative, project coordination or comparable experience.
• Knowledge of or experience in non-profit housing development related services a plus.
• Experience with homeless, veteran, and/or developmentally-disabled populations a plus.

Knowledge, Skills and Ability

• Bilingual a plus
• Demonstrated writing and researching skills
• Proficiency in common word processing, desktop publishing, and database software applications
• Excellent organizational, communication, and planning skills a must
• High degree of attention to detail and the ability to manage multiple deadlines efficiently and simultaneously
• Solid team player who can work well collaboratively on projects and under pressure
• Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in cross-cultural situations

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Certificate, Licenses, and Registrations

If driving a personal or company vehicle a valid, clean CA driver's license and personal auto insurance may be required.

Travel Requirement

This position does not require frequent travel. Most functions are performed in the office and at a desk. Opportunities to attend events outside San Francisco's Bay area, including Brilliant Corners' sponsored events throughout California, or nationally may also be presented for this position.

Must have received or be willing to receive the COVID-19 vaccination by date of hire to be considered. Proof of vaccination required.

Benefits

Why work for Brilliant Corners?

Financial & Retirement

• Competitive Salary
• Retirement Plan with 5% match
• Employee Referral Bonus

Vacation & Time Off

• Generous Vacation Policy
• Long List of Paid Holidays
• Paid Sick Time

Health Insurance

• Medical Insurance - 100% Covered
• Dental/Vision/Disability Insurance
• Flexible Spending Account

Professional Support

• Job Training
• Professional Development
• Employee Assistance Program

Family & Parenting

• Maternity & Paternity Leave
• Military Leave
• Family Medical Leave

Other Perks + Discounts

• Company Social Events
• Wellness Initiatives
• Gym Membership Discount

"Pursuant to the San Francisco Fair Chance Ordinance, Brilliant Corners will consider for employment qualified applicants with arrest and conviction records."

Brilliant Corners does not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients.