Program Associate

Our Client, N Street Village is hiring Program Associates!
About N Street Village
N Street Village is a community of empowerment and recovery for homeless and low-income women in Washington, DC. With comprehensive services addressing both emergency and long term needs, N Street Village helps women achieve stability and make meaningful gains in their housing, income, employment, mental health, physical health, and addiction recovery. N Street Village also provides affordable rental housing for low and moderate-income individuals and families.

Responsibilities:

• Develop a positive rapport with each client through routine contact and communication
• Assist with step up of the program to include setting out breakfast and lunch items, toiletries, laundry and shower items, activity sheets
• Assist with closing the program down to include cleaning the day program areas
• Serving meals
• Conduct program intake and initial health wellness screenings
• Respond to immediate client needs, help de-escalate crisis situations, help resolve conflicts and enforce program rules
• Complete program documentation to include daily activity sheets, monthly reports, and incident reports as needed
• Provides support and assistance by completing care coordination tasks such as completing referrals for services and residency forms
• Immediately report serious incidents, allegations, and sensitive program information to the Program Manager
• Work in collaboration with volunteers and partner agencies who are providing services to the women
• Participate in program team meetings, staff meetings, supervision meetings as required
• Build and maintain quality working relationships with colleagues, external and internal stakeholders
• Participate in program quality improvement activities that improve program policies, procedures and client and program outcomes
• Adhere to agency policies and procedures
• Other duties as assigned

Required Qualifications:

• Bachelor’s degree and 1 year of direct social services experience, or
• HS Diploma or equivalent and 2 years of direct social services experience, or
• HS Diploma or equivalent and 5 years of work experience

Preferred Qualifications:

• Experience working with vulnerable populations and the related issues of addiction and mental illness strongly preferred
• Familiarity with DC’ Homeless Management Information System (HMIS)
• Knowledge of issues facing those who are experiencing homelessness or other vulnerable populations
• Working knowledge of trauma
• Values commensurate with a community committed to providing inclusive services without regard to race, religion, physical or mental ability, sexual orientation, or gender identity
• Experience with, or capacity to learn, data visualization techniques and software

Skills and Competencies:

• Strong cultural competence, including excellent interactions and communication ability with a diverse population
• Mature abilities in developing interpersonal relations, communication, problem-solving, conflict resolution
• Ability to work independently
• Possess crisis management skills
• Excellent written and verbal communication
• Detail oriented and analytical thinker
• Practices reflect N Street Village’s vision, mission and values.
• Interactions are timely, responsive and courteous.
• Actively engages in problem solving.
• Seeks resolution of conflicts, shows respect and sensitivity for each person’s individuality and preferences and the cultural/ethnic diversity of the people we serve.
• Promotes and/or protects each person’s rights, privacy and confidentiality.
• Works collaboratively with others to accomplish goals/tasks.
• Provides support to staff and the people receiving services and in accomplishing personal goals.
• Demonstrates a commitment to high goals.
• Pursues activities to enhance personal and professional growth for self and others, demonstrating a commitment to learning and improvement.
• Meets productivity standards.
• Is organized, efficient, and effective.
• Is responsive, flexible, reliable. And dependable.
• Offers and accepts constructive feedback; encourages and supports others.
• Ability to lift 25 pounds