Program Change Lead

Job Highlights:

• Lead a small team of change specialists regarding infrastructure technology services that impact end users
• Ensure that communication coming from the IS technology towers to the end users is fit for purpose, has the appropriate approvals and is readily legible by end users
• Ensure that Self Help articles are current and appropriate and extensively used to ensure users use them and avoid calling the Global Service Desk
• Lead campaigns that ensure user adoption of IS technology (Teams, Microsoft, cell phones, etc)
• Act as the change champion in IS supporting key activities - internal Newsletters, leadership events
• Own the end user experience for infrastructure services and ensure adoption of IS technology
• Ensure IS content on the intranet is up to date, relevant and appropriate by working with technology SME's as appropriate
• Partner with Corporate Communications to drive multiple forms of end user communications

Skills:

• Ability to build enduring partnerships and teamwork across multiple areas of the company and with external parties.
• Developing organizational capabilities.
• Proficiency in problem solving and organizational agility.
• Strong influencing and communications skills.
• Ability to operate as part of a global team.
• Strong Team Management Skills.
• Financial and business acumen.
• Capable problem management skills.
• Vendor/supplier management experience.

Technical Skills and Expertise:

• Bachelor's degree and 10+ years' experience in IT Project/Change/Comms Management.
• Project Management certification preferred but not required.
• Deep program/project/change management experience, preferably with large, complex enterprise-level programs.
• Appreciation of technology especially related to infrastructure and end user computing.
• Led and played a major role in IT transformation programs that impact the end user experience.
• Experience of leading change in a highly outsourced environment.
• Ability to work with and build meaningful relationships with CxO's and leadership of outsourcers organization.
• Strong change management experience.
• In-depth knowledge of infrastructure services and relevant customer technologies.
• Infrastructure and/or Application migration/transformation skills.
• Large scale, diverse IT infrastructure rollouts of systems of technologies across multiple sites/locations/countries.
• Significant experience of delivering and managing major change and IT projects.
• Ability to manage risks, issues, dependencies, and budgets.

Veterans are encouraged.

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A look at our Benefits

We're proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. We provide a variety of leaves for personal, health, family and military needs. For example, our "Giving Back" program allows you to take up to 16 hours a year to volunteer in your community. Our global mental health and wellness days off provide all colleagues with a paid day off to focus on their mental health and wellbeing.

We also believe in fostering our colleagues' development and offer a range of learning opportunities for colleagues to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible colleagues to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

We are an Equal Opportunity Employer

American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

To learn more please visit: https://www.aig.com/about-us/diversity-equity-and-inclusion

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to [email protected]. Reasonable accommodations will be determined on a case-by-case basis.

Functional Area:

IT - Information Technology

Estimated Travel Percentage (%): No Travel

Relocation Provided: No

AIG Employee Services, Inc.