Program Change Management Lead - 100% Remote

Bottomline is at the forefront of digital transformation. We are a growing global market leader uniquely equipped to address the changing needs of how businesses pay and get paid. Our culture of Working with and for each other enables us to delight our customers. We empower our teams to think like owners driving customer satisfaction, helping them grow their business and win in their markets. 

We are looking for a Transformation Program Manager to innovate, win, and grow with us in Portsmouth, NH.  

This role can be hybrid or 100% remote 

Position Summary:  

Transformation Program Manager  

Bottomline is transforming the way we operate and is looking for a Transformation Program Manager who will bring a sense of urgency to drive, execute, and manage strategic initiatives across our global organization. This position sits within our Transformation Program Office which is focused on delivering tangible value and best-in-class operating systems to enable the ongoing success of Bottomline.  This role operates at all levels of the organization and engages frequently with our Executive Leadership Team. 

 In this role you will: 

• Manage multiple change initiatives that support how we operate in a new functionally aligned, outcome-based organization; this includes both long-term projects and well as targeted efforts in organizational change and M&A integration.
• Manage all aspects of project and program implementation, develop all project artifacts, project plan development, deliverables tracking, and progress reporting.
• Identify and communicate project risks and dependencies, define mitigation strategies, manage resolutions/escalations, and meet key sign off criteria. 
• Identify the change impacts to individuals and groups and create a change strategy, designing and delivering change interventions to help stakeholders respond and adapt, finding ways to overcome individual resistance to change
• Collaborate with our Corporate Communications team to deliver and execute strong communication plans across the organization, managing varied stakeholders
• Create steering committee and management presentations for various audiences that articulate our strategic initiatives and accomplishments
• Our PMO is a newly established team which means you will have an opportunity to help shape and develop standard approaches for project and program management across

Critical Success Factors:  

• Ability to demonstrate a bias for action in all endeavors – we are a fast-paced, ‘roll up your sleeves’ organization and we like to get things done!
• As Program Manager it goes without saying that you must be highly organized, manage multiple tasks, and prioritize what matters most
• At Bottomline we ‘work with and for each other’ and we value collaboration – you should have demonstrated experience collaborating in a cross-functional organization
• We value autonomy and with autonomy comes accountability – you should be solutions-oriented and have a high degree of accountability to deliver exceptional results
• You build rapport easily, can read the room and respond to the reactions of others, leveraging your relationships to influence and get work done
• You have a continuous improvement mindset, you don’t let perfect be the enemy of good, but you are never quite satisfied, which drives you to always be thinking about what we can do to improve.
• You have excellent written and oral communication skills, you must present issues clearly, focus on desired results to recommend a solution and clearly communicate options to leaders
• You’re forward thinking, you connect the dots and you can lead and inspire a group of people to deliver 

Education and Experience:  

• 7-10 years business experience, with 3+ years’ change management experience, preferably in implementing large scale change in a customer-focused organization. 
• Bachelor’s Degree or an equivalent combination of training and experience.
• Hands-on experience with Change Management. Background in organizational development or organizational behavior is preferred.

You’ll love Bottomline because in everything we do we seek to delight our customers and we are passionate about building a company of which we can all be proud, and this starts with building amazing teams filled with team members that challenge you every day. 

Bottomline is a portfolio company of Thoma Bravo, a highly respected software-centric private equity firm with over $122 billion in assets under management.  

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