Program Coordinator

Responsible for the day-to-day management of major retail/distributor programs related to analytics and business intelligence.

Acts as a client liaison and is responsible for planning and meeting program objectives.

Directs the project management efforts for integration, requirements definition, scope, quality, human resources, communication, and risks based on the level of integration. Additionally, provides technical support to onsite users regarding workflows, feed failure lookup etc.

Will be accountable for pulling/pushing key performance reporting to clients to provide insights into the systemic & people processes established.

Identify issues, create hypotheses, and execute analysis; translate data into meaningful insights; present recommendations to key decision makers.

Work with the Program Manager, Account Executive, and Executive Leadership to develop and present quarterly business reviews, highlight improvement opportunities, and potential to grow and strengthen the business relationship shared objectives.

HOW WE’LL BE WINNING TOGETHER DAY TO DAY 

• Program Delivery: Responsible for creating, managing, and delivering reporting and business intelligence between Syndigo’s distributors and suppliers. This includes collecting raw data and creating dashboards that will then be shared with Syndigo’s customers.
• Requirements Definition: Assists in requirements gathering sessions with the client’s business and IT users to clearly define and document the business need, working with the client to determine which needs are met by the core application and which needs would fall under a services agreement.
• Solution Design: Create the detailed specifications and high-level solution design which defines how the business requirements will be met, documenting current and future process flows as well as use cases in partnership with data engineering, product, and development teams.
• Scope: Manages program scope according to program requirements and client constraints.
• Program Plans: Maintains program plans, including analysis, planning, tracking, reporting, and evaluating program milestones and deliverables.
• Quality: Manages program outcomes and relies on experience and judgment to plan and accomplish goals. Ensures that all program goals are achieved according to specifications and business objectives.
• Human Resources: Influence without authority. Manages resource constraints, performs weekly allocation of program resources, and directs resource activities.
• Communication: Responsible for day-to-day client and program team communication. Coordinates client interaction, program meetings, program updates, etc. Responsible for keeping historical accounts of progress and communications. Periodic travel to partners & Edgenet Corporate offices.
• Risk: Keeps program team and management informed of program risks and takes efforts to manage and minimize program risks.

WE SHOULD TALK IF THIS SOUNDS LIKE YOU

• Remote position
• BA/BS degree in Computer Science, Business, and/or related field
• 1-3 years’ experience in project management, business intelligence or client-related position in the arena of software as a service (SaaS)
• MS Excel advanced knowledge and experience required
• Must demonstrate excellent analytical, verbal, and written communication skills
• Experience working with executive-level customers, suppliers and consultants to gather requirements, develop & execute program plans
• Experience with software packages, including but not limited to Microsoft Office Suite including, Word, Excel, Access, and PowerPoint
• Knowledge of SharePoint & Jira preferred