Program Coordinator

Position Summary:

The Program Coordinator would support the Manager of Risk Adjustment in the operations of Risk Adjustment programs. The ideal candidate has some coding/HCC knowledge and experience and preferably experience in basic program support or management with beginner Microsoft Excel experience.

**This is a hybrid opportunity supporting our partners in Oakland and Macomb County, MI.

Essential Job Functions:

• Assists with practice onboarding and tracking of deliverables.

• Assists and possibly leads obtaining access for the providers, data needs, researching data issues, working with enterprise and local data teams.

• Works with practices to track all physicians joining their primary care teams. 

• Assists and supports Risk Adjustment Manager on projects as needed.

• Email or phone support surrounding Risk Adjustment, as needed for practices.

• Performs data entry, report generation and tracking of metrics as requested.

• All other duties as assigned

Other Job Functions:

• Understand, adhere to, and implement the Company’s policies and procedures.

• Provide excellent customer services skills, including consistently displaying awareness and sensitivity to the needs of internal and/or external clients. Proactively ensuring that these needs are met or exceeded.

• Take personal responsibility for personal growth including acquiring new skills, knowledge, and information.

• Engage in excellent communication which includes listening attentively and speaking professionally.

• Set and complete challenging goals.

• Demonstrate attention to detail and accuracy in work product.

Required Qualifications:

Minimum Experience

• 2+ years of experience with customer service and/or office support

• Preferred experience in healthcare operations or managed care products

Education/Licensure:

• Associates Degree, Bachelor’s degree; or equivalent work experience required.