Program Coordinator, Experience Management

How you'll make an impact:As a Program Coordinator, you will be responsible for supporting our Experience Management team and partnering with leaders across the organization on a variety of process improvement initiatives, program/project management, CRM management, and ground-level operations oversight. To thrive in this role, you must possess a strong sense of accountability for yourself and others, reflect a servant leadership mindset, and be comfortable managing up. Additionally, you will:

• Provide program/project management support leveraging agile methodologies
• Document, maintain, and communicate updates related to Experience Management tools and processes
• Partner with our VP of Experience Management on various initiatives for the Experience Management team
• Assist with SalesForce and Gainsight management, including creating reports and dashboards, opportunity maintenance, and case queue management
• Maintain integrity of Customer Relationship Management (CRM) systems by conducting regular audits of data to ensure accuracy
• Provide reporting and data analytics, as needed, to leadership and communicate insights that will drive Strata forward
• Update account records, contact records, activity records, case records, opportunity records, dashboards, and reports upon request

How we workWe have the flexibility to support both fully remote and hybrid work - our campuses are located in Chicago, IL and St. Louis, MO. Regardless of location, you'll have the chance to visit our Chicago headquarters throughout the year!What we're looking for:

• Impeccable organizational skills and the ability to manage competing projects and deadlines
• Strong attention to detail on all projects, internal and external
• Servant leadership mindset with demonstrated focus on rallying a team toward a shared commitment to achieve key deliverables
• Effective communicator who knows how to navigate situations of misalignment and appropriately escalates issues when needed
• Self-starter with a demonstrated ability to work effectively with limited guidance when necessary
• Ability to bring a positive, solution-oriented, and resilient attitude to their work with a desire to continuously improve.

Thinking about applying?Research shows that women and underrepresented groups tend to apply to jobs only when they check every box on a job posting. If you're currently reading this and hesitating to click "Apply" for that reason, we encourage you to go for it! A true passion and excitement for making an impact is just as important as work experience.Here @ Strata…Who we are:We are committed to our mission to help heal healthcare. Our culture is driven by our people solving problems together. We embrace learning, collaboration, and continuous career growth. Together, we lift our customers, our products, our company, and our community. We believe that each of our team member's unique perspectives and experiences is what drives innovation and positive change. Our individual differences are what make us a more forward-thinking organization. We foster a culture of inclusion, equity and belonging, regardless of race, religion, disability, sex, sexual orientation, gender identity or national origin. Our values:Here at Strata, we are guided by a set of principles called the StrataWay. These values keep us honest and ensure that we are always representing ourselves and our organization as best we can. They are at the core of who we are and how we support one another.

• Serve: We partner with our customers to provide quality solutions that will make their lives easier. We extend service to our community to drive purposeful change.
• Pro: We show up every day as the best version of ourselves. We treat others as we would want to be treated (and then some). We commit to getting better every day in everything that we do, upholding the highest level of integrity even in the face of challenges.
• Rock: Our work makes a meaningful impact, no matter what role we play on the team. We are open and receptive to new ways of doing things, always innovating, and never becoming complacent.
• Grow: We are life-long learners and embrace change that will help us grow professionally and personally. We embrace a culture of feedback and acknowledge that progress is more important than perfection.

Our Impact:Strata Decision Technology provides an innovative set of software and service solutions to help healthcare providers better analyze, plan, and perform in support of caring for their community and reducing the cost of care. Our customer base includes over 2,000 hospitals and over 400 healthcare delivery systems which equates to 50% of US healthcare. Founded in 1996, our mission is to Help Heal Healthcare™. For more information, please go to www.stratadecision.com.Strata is committed to fair and equitable compensation practices. This role is eligible for bonus based on both individual and company performance. Find out more about Strata benefits here.