Program Coordinator - U.S. Citizenship Required

Why do you need to choose between doing important work and having a fulfilling life? At Ardent, we have both. Ardent employees are committed to solving our customers’ most difficult problems—and we are committed to the well-being, personal goals, and professional development of our employee. We are “All In.” We put forth our strongest effort possible to get the mission accomplished and we do it together. We respect the skills and experience you bring to the Ardent team. And we provide a rewarding environment to help you succeed. 

We offer highly competitive benefits, professional development opportunities, and an exceptional culture that embraces flexibility, innovation, collaboration, and career growth. A collective service mindset underpins our work, and a shared camaraderie to serve clients, colleagues and our communities set us apart. Our full commitment to being "All In" for our employees and our clients is not just our approach, it is our standard. If this sounds like the perfect fit for you, choose Ardent and make a difference with us. 

Ardent is seeking a Program Coordinator to join our team.

This is a Remote Role, but you will be required to attend in-person sessions with the client in Washington, DC (this could be 1-4 x/month or more - at client direction and request). Travel to the client location will be at your own expense.

Position Description:

• Ardent is seeking a highly-organized, detail-oriented Program Coordinator to provide logistics and operational leadership and execution to a high-visibility leadership development government program.  The right candidate for this role will understand and execute the important mission of the program and the phases of work required during the cohort-based timeline: from recruitment, to application review, applicant interviews, onboarding, and ongoing activities related to leadership development programming and communications. 

• This candidate will be self-starting, motivated and energetic, a “people person” with a strong attention to detail, professional communication style, proficiency in MS Office applications (especially Excel), and an ability and desire to be a creative problem solver.  The Program Coordinator shall attend meetings and workshops onsite in Washington, DC several times per month, and provide ad hoc facilitation support for monthly workshops with program participants. 

Logistical support includes, but is not limited to:

• Reserving rooms and/or coordinating for the use of other federal facilities. 

• Working with building staff to ensure instructions on room set up are implemented accurately.

• Testing the hybrid set-up a day before the session to ensure issues can be resolved in a timely manner - before the sessions start typically on Friday mornings.

• Managing an online platform for virtual and/or hybrid meetings.

• Coordinating hybrid meeting support services (some in-person and some remote attendees).

• Distributing calendar invites and meeting notifications for planned and ad hoc meetings as needed.

• Preparing, organizing, and distributing meeting materials (i.e. agendas, leadership development materials, etc).

• Taking meeting notes, developing and distributing highlights and/or action items to participants.

• Updating web (i.e. Sharepoint) pages and posting presentations or other meeting materials.

• Tracking action items, identifying and cataloging next steps.

• Maintaining and updating the Standard Operating Procedures documents.

Provide Operational support for the following Program functions:

• The Orientation event typically occurs during the first week of October and requires significant pre-planning.

• Develop a comprehensive "run of show" document for the Orientation event, incorporating input from the Program Director, outlining all learning event elements and corresponding logistical action items related to the event.

• Be readily available onsite during the event, especially during the Orientation, to respond promptly to any logistical requirements or issues that may arise.

• Monitor and respond to inquiries to the Program email account.

• Update web (i.e. Sharepoint) pages, or other agency sharing web platforms, with meetings and other key information.

• Maintain the roster of participants and stakeholders, and administer and moderate Program listserv messages, and manage Program listserv membership.

• Maintain internal calendar of meetings and ensure appropriate coverage.

• Assist with identifying and developing content for the Program Newsletter.

• Assist with project management and support for ad hoc Program tasks.

• Coordinate input and feedback on Program leadership development program design/curriculum.

• Work with the Program’s website and communication teams to draft content and ensure developed content is posted and updated as required and overall website maintenance.

• Coordinate awareness campaigns to promote upcoming events and engage participants effectively.

• Provide project management assistance during the application process, ensuring a smooth and efficient application submission and review process.

• Assist with the onboarding process for selected participants, providing necessary information and support for a seamless integration into the program.

• Collect and analyze feedback from participants to identify areas of improvement and enhance future iterations of the Program. 

Minimum qualifications:

• Bachelor's degree (or equivalent experience) and 5 years of professional experience.
• Must be proficient in MS Office applications - especially Excel - and the Google suite of tools. 
• Experience working with clients to enhance and improve business processes.
• Excellent oral and written presentation skills and organizational abilities.

Due to the nature of the work we support, all candidates in consideration for this role must be U.S. Citizens willing to undergo the government issued background investigation process.

Ardent is an equal opportunity employer. We will not discriminate and will take affirmative action measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity or gender expression.