Program Lead, Customer Support and Investigation Services (Hybrid)

Date Posted:
2022-09-21-07:00
Country:
United States of America
Location:
PW100: East Hartford 400 Main Street, East Hartford, CT, 06118 USA
Position Role Type:
Hybrid

Pratt & Whitney is working to once again, transform the future of flight-designing, building, and servicing engines unlike any the world has ever seen. And because transformation begins from within, we're seeking the people to drive it. So, calling all curious.

Come ready to explore and you'll find a place where your talent takes flight-beyond the borders of title, a country, or your comfort zone. Bring your passion and commitment and we'll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that's evolving fast to the future.

Innovation through diversity of thought. At Pratt & Whitney, we believe diversity of thought enables creativity, innovation, and a foundation for inclusion. By fostering an inclusive culture, we accept a shared accountability and responsibility to recognize, sponsor, coach, hire and promote talent equally. We welcome our employees to be their whole - best - selves at work because trust, respect, and integrity, are a part of our DNA.

At Pratt & Whitney, the difference you make is on display every day. Just look up.

In addition to transforming the future of flight, we are also transforming how and where we work. We've introduced role types to help you understand how you will operate in our blended work environment. This role is: Hybrid

Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. This means that responsibilities of the job need to be performed onsite on a regular basis.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee's personal responsibility.

Are you ready to go beyond?

Customer Support and Investigation Services is part of Military Engines Global Sustainment Services.

The business unit manages the investigation process for engines, controls, parts, or Support Equipment that fail in the field or are involved in an aircraft mishap or safety incident. It also administers contract warranty provisions, defective product recalls, approved Special Support Requests, and contract guarantee provisions.

This business unit supports the F135, F119, F117, F100, TF33, and J52 engine programs.

As a Program Lead, you will have leadership responsibility and engine program oversight. You will also support the administration of contract warranty provisions.

Key Responsibilities:

• Establishing work priorities, reviewing investigation final letters, auditing claim files, and resolving work stoppages.
• You will assist with the training, coaching, and mentoring of analysts, to assist with career development.
• You will be a key member of the CS&IS leadership team and is expected to actively contribute with the development and achievement of department Roadmap objectives.
• You must actively use CORE tools to drive continuous improvement and serve as a positive role model for employees.
• Contractual and technical validation of warranty claims
• Determine warranty part repair or replacement
• Provide warranty status reports
• Possible international and domestic travel may be required.

Basic Qualifications:

• Bachelor's Degree required; degrees in Engineering or technical fields preferred.
• A minimum of 8+ years of experience in an analytical, project management, or business support role in a manufacturing environment.
• US Citizenship is required due to government contracts

Preferred Qualifications:

• Experience in aviation with general industry business knowledge that includes contracts, technical aptitude, finance, inventory, spares, or manufacturing operations experience
• Proficiency in Microsoft Office programs.
• SAP experience
• Self-motivated and possess strong analytical and technical skills.
• Ability to work independently in a multi-tasking environment and work through problems to resolution.

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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