Program Manager

The Program Manager works under the guidance and mentorship of the "Manager, Program Management" to lead the ongoing execution of the organization's Objective and Key Results (OKRs) program and is responsible for executing on prioritized Product Delivery programs. The Program Manager assists the business in defining success metrics, process improvements, with focus on cross functional alignment, communication, execution, and outcomes to accelerate growth and innovation.
Key Responsibilities

• Works closely with organizational leaders and functional teams to facilitate the successful execution of quarterly OKR cycles, drive adherence to OKR best practices and ensure timely completion of key process steps
• Builds and executes communication plans to sustain visibility and keep leaders and employees informed of program progress and changes
• Defines and implements training programs that educates and coaches the organization on process improvements and tool utilization and/or integration
• Leads and cultivates a community of practice comprised of OKR Champions delegated to guide leaders across the organization on OKR methodology best practices
• Participates in quarterly and long-term strategic planning initiatives
• Partners with department leaders on process and tool integrations and synergies
• Lead project and program delivery for prioritized GHX initiatives from concept through delivery maintaining a unified delivery plan including milestones, dependencies and timelines across matrixed technology, product, and operations teams
• Maintain a high level of communication and visibility across teams on status, dependencies, investments, and emerging needs
• Maintain program budgets including resource and hiring plans, one-time expenses, and tracking of achievement of performance targets for portfolio investments
• Surface risk, blockers, and dependencies and facilitating resolution and decision memorialization
• Partner and collaborate across matrixed teams translating strategic initiatives into actionable outcomes

Key Duties

• Collaborate on OKR program improvement roadmap and manage assigned deliverables
• Define and create program plans and artifacts throughout the software development lifecycle across platform, infrastructure, data operations, customer operations surfacing dependencies to be managed and requirements for prioritization
• Collaborate with cross-functional team to establish key milestones, activities, and dependencies though successful launch and go-to-market to ensure organization is enabled to successfully deliver and sustain solutions in market
• Establish and manage portfolio cadence for program reporting and quarterly planning (including Objectives and Key results) across matrixed teams including intake, prioritization, progress reporting, and stakeholder demos
• Facilitate team alignment and effectiveness throughout the quarter by capturing issues, actions, blockers, and dependencies and working them to resolve with appropriate team members and leadership as needed
• Manage scope to ensure agreed time, cost, and quality parameters are met
• Represent assigned programs at governance and inter-department forums
• Lead process improvement initiatives through feedback, implementation, and training

Key Competencies

• Exceptional organization, project and program management, leadership, and time management skills
• Advanced knowledge of program management methods and processes and a demonstrated ability to lead and drive programs and projects to successful completion
• Ability to communicate effectively across all organizational levels
• Ability to collaborate well with others and resolve conflicts, drive decisions, and negotiate
• Ability to assess risks and dependencies and to identify mitigation strategies and set priorities
• Strong presentation, meeting facilitation, and written communication skills
• Experience working within an Agile methodology and demonstrated ability to effectively operate within a software development lifecycle environment
• Ability to work in a team environment while being self-directed, proactive, and action-oriented
• Comfort with ambiguity, frequent change, and unpredictability
• Ability to analyze and solve complex and varied problems and to make decisions with limited precedents or guidelines
• Tech-savvy and willing to dive into technical details of a software product to understand the capabilities and identify the most relevant use case applications
• Resourceful and creative problem solver
• Demonstrates the ability to be genuine, warm, positive, engaging, empathetic, and show tact and poise under pressure
• Demonstrates an "early adopter" mindset and is willing and effective at helping others learn and adopt new methodologies and processes
• Skilled and effective at training and coaching others

Required Education, Certifications, and Experience

• OKR methodology practice or leadership
• Bachelor's degree and/or minimum of 7 years' professional work experience, with 3+ years of experience related to leading organizational change management initiatives or advancing a PMO function
• Work experience in a SaaS company

Preferred Experience

• PMP or CSM certification
• Agile certification or experience
• Change management experience
• Budgeting and finance experience

Compensation Range for the Program Manager is: $75,000-$100,000
GHX: It's the way you do business in healthcare
Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes.
GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions.
It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe, Illinois, Florida, and Nebraska.
Disclaimer
Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, "GHX") provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement.
GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX's employees to perform their expected job duties is absolutely not tolerated.