Program Manager

Merkle is a data-driven, technology-enabled, global performance marketing agency that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios. The agency's heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that inspire people-based marketing strategies. Its combined strengths in performance media, customer experience, customer relationship management, loyalty, and enterprise marketing technology guide improved marketing results and competitive advantage. With 9,600+ employees, Merkle is headquartered in Columbia, Maryland, with 50+ additional offices throughout the US, EMEA, and APAC. In 2016, the agency joined the Dentsu Aegis Network. For more information, contact Merkle at 1-877-9-Merkle or visit www.merkleinc.com.

•Leads the PMO on the account, develops clear vision/standards and champions the use of best practices, standards and processes. 

•Provides leadership to the project teams, builds relationships with both internal and external stakeholders.

•Support of growth on existing clients – facilitation of estimation, high level planning, scope/assumptions and cross discipline collaboration.

•Solid understanding of client's business, needs, expectations and requirements. 

•Collaboration with project teams on approach, deliverables, dependencies, schedules and tools.

•Responsible for program health, consistency across program, program level status reporting, program meetings/ceremonies, change control process, program governance.

•Management of overall program timeline and dependencies, program financial reporting, risk management, conflict resolution, stakeholder management.

•Key point of contact for all day-to-day program related issues/escalations.

•Team management, onboarding, staffing.

•Manages moderate complexity programs with multiple workstreams or projects.

•Manages client budgets of ~5M.

•Any other reasonable or necessary activity required by management or leadership.

•Bachelor's Degree

•1-3 years of program management, 5-7 years of project management experience, preferably in a digital environment

•Proven understanding of standard project/program methodologies

•Excellent written and oral communication, interpersonal communication skills, and time management skills

•Experience creating and managing project timelines and monitoring budgets, experience working with clients and within scopes of work

•Ability to travel, as needed

The anticipated salary range for this position is $94,000 - $152,375. Salary is based on a variety of factors including relevant experience, knowledge, skills and other factors permitted by law. A range of medical, dental, vision, 401(k) matching, paid time off, and/or other benefits also are available. For more information regarding dentsu benefits, please visit www.dentsubenefitsplus.com. 

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