Program Manager

Q2 is seeking a Technical Program Manager for our Card Management team. In this role, you will work in a collaborative, agile/hybrid environment to extend the Q2 Platform to meet the requirements of our ever-growing Financial Institution client base. This is your chance to join a high-performance team that is pushing the boundaries of technology to deliver and support custom code for clients. If you love problem-solving and going above and beyond to satisfy clients and their ever-changing needs, then this is the position for you. The ability to effectively communicate with Product Owners, Scrum Masters, Project Managers, Implementation Engineers, Clients, Developers, and Management will ensure a successful career with our growing team.

Responsibilities:

• Confirm and drive creation/alignment of overall program scope and timeline.
• Ensure that goals/objectives/ deliverables are defined for the program/portfolio, including the end objective definition, scope, and general timelines.
• Manage communication, coordination, and status updates between teams, stakeholders, and leadership.
• Track status and provide updates in relation to the overall program.
• Coordinate lessons learned cross-functional teams and drive lesson learned program
• Anticipate needs and drive results through planning, documentation, dependency coordination, tracking, internal training, and communications.
• Create and analyze operational trends and data used for decision-making, root cause analysis, and performance measurement.
• Build partnerships, work collaboratively and communicate effectively to achieve shared objectives internally and with 3rd party vendors.
• Make Improvements to processes to improve the experience and delivery for internal and external customers.
• Responsible for ensuring that all security, availability, confidentiality, and privacy policies and controls are adhered to.

EXPERIENCE AND KNOWLEDGE:

• Typically requires a Bachelor’s degree and a minimum of 5 years of related experience; or an advanced degree with 3+ years of experience; or equivalent related work experience.
• Minimum 5+ years related experience in project management, business analysis or software implementations, or an advanced degree with 6+ years of experience; or equivalent relevant work experience
• Project Management Methodology exposure preferred (PMP or PMI)
• Agile exposure preferred (CSM or CSPO)
• Strong analytical and problem-solving skills
• Familiarity with enterprise software deployment architecture and methodologies
• Experience building documentation and project plans using project tools: MS Project, Mavenlink, MS Excel, Word, PowerPoint, Lucid Chart
• Ability to manage expectations and provide creative solutions to priority conflicts for high-profile clients across a program.
• Ability to develop new initiatives and processes that produce higher levels of customer satisfaction while reducing expenses and shortening project durations.
• Ability to organize and oversee multi-facet software deployments across multiple projects.
• Capable of assessing project risks and related mitigation steps.
• Ability to convey technical concepts to business-oriented banking project teams and interact with senior technical internal resources.
• Client first attitude and commitment to satisfaction
• Strong written and oral communication skills
• A relentlessly positive disposition.
• Excellent people and teamwork skills.
• Ability to remain calm, diplomatic, and cooperative under stressful conditions.
• Capable of assessing and communicating risks and mitigations while managing ambiguity.
• Attention to detail, exceptional follow-through, the ability to prioritize, stay organized, and multi-task in a fast-paced environment.
• Prior experience with Salesforce (or other CRM tools), SharePoint, Jira, and Power BI experience preferred.
• Proven ability in building effective partnerships with diverse groups in multiple locations/environments.
• Financial Services and enterprise software experience preferred.

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At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.