Program Manager 2, Design

Comcast's Technology, Product & Experience organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. Because our employees are our most valuable asset, we offer a flexible working environment to balance the need to work independently wherever you choose, with days that require collaboration at one of our offices. Our roles primarily reside inside or around one of our Tech Hubs (Philadelphia and surrounding suburbs, Denver, Austin, Silicon Valley, Washington DC/N. Virginia).

Job Summary

The Technology, Product, Experience (TPX) organization works at the intersection of media and technology and our innovative teams are continually developing and delivering products and next-generation technologies that transform the customer experience.

The Emerging Experiences and Channel Operations team, led by BJ Daisey, and part of the Reliability Experiences and Global Product Operations organization, is responsible for developing and leading the programs that allow us to deliver on our dedication to providing the best, most reliable network, product, and service experiences, as well as a consistent standard of excellence, across our customer base, inclusive of those from Sky and our syndication partners. This team also develops solutions that allow us to grow market share in unique channels, including multi-dwelling units, retail, and higher education campus environments.

Job Description

Role Overview

This role reports to the Senior Director, Strategic Planning + Execution and drives program management by supporting a portfolio of strategic initiatives and priority programs for the company. As a Program Manager, Design you will focus on initiatives that support our technology and product organization. The right candidate will help our internal design shop run smoothly by streamlining processes, assisting with intake and prioritization of work, and driving execution to allow designers on the team to focus on their main skill set, design. This person will work cross-functionally with a team of researchers, experience designers, and strategists to oversee the end goal of shipping high quality products and experiences. If you are a great communicator, operations nerd, and a design-enthusiast, read on -- this might be a role for you!

We are looking for an individual who

• Has passion. You love to build compelling customer-first digital experiences that both leverage cutting edge tech and resonate on human terms.
• Communicates effectively. You excel at sharing ideas with other team members, crafting your message for a variety of stakeholders and providing insights in a clear, helpful way.
• Executes. You have a bias for action and know how to break down barriers to get the job done.
• Has courage. You are comfortable openly sharing your perspective and proposing new ideas and processes.
• Learns. You are naturally curious and committed to continuous personal and professional development.
• Can have fun. You're charismatic and can talk to anyone; you're flexible, fearless, and excited to help a team of product leads who build something awesome and share it with the world.
• Thinks strategically. You see the "big picture" of challenges and opportunities ahead and can define solutions to those challenges.

Responsibilities include but are not limited to:

• Collaborate with and support design team in delivering strategic counsel through all project interactions.
• Act as a bridge between the cross-functional group of researchers, experience and content strategists, product owners, and design leads.
• Identify team and project needs with regards to process, tools, documentation, asset management, etc.
• Implement or drive required changes to make sure design team members are working at optimum efficiency.
• Collaborate with leadership in key project decision-making, including requirements gathering, scheduling, resource allocation, coordination of teams, and approval processes.
• Define and manage project schedules from inception to completion.
• Provide clear communication to cross-functional team leads and management regarding project status, resource requirements, issues, and priorities.

Preferred Qualifications

• Manage workload and timelines effectively
• Excellent written and verbal communications skills
• Strong organizational skills and an attention to detail
• Experience in user-centered design processes and iterative development processes
• 2-5 years of relevant work experience
• Authorized to work in the United States of America
• Comcast is an Affirmative Action/EEO employer M/F/D/V

Disclaimer

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality-to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience

2-5 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.