Program Manager

It begins with a Card Member using an American Express Card at one of our millions of Merchants around the world - the rest is up to us. The Network & Acquirer Solutions team (NAS) is the heart of the American Express Enterprise, powering billions of transactions through the global payments processing network that we develop and manage.

The Network & Acquirer Capability Delivery team within NAS works to deliver products to meet the evolving demands of global payment networks. A role in the Network & Acquirer Capability Delivery team will challenge you to broaden your skillset and industry acumen in a collaborative, diverse and inclusive team environment.

The Program Manager role will operate within the Network & Acquirer Capability Delivery Program Management Office to drive process and execution oversight by supporting and leading Product and Engineering agility through demonstration of Scaled Agile concepts and principles to support successful business outcomes.

Specific Responsibilities:

• Partner with Product Managers, Product Owners, Business Partners, and Technology Partners to help assure strategy, vision, and roadmap alignment and execution.
• Collaborate with Technical Delivery Enablement (TDE) and Product Delivery & Integration (PD&I) to coordinate cross-train dependencies in support of program priorities.
• Design, implement, and maintain Rally organizational delivery structures including ARTs, workspaces, and hierarchy.
• Ensure program delivery tracking is linked to appropriate architectural blueprint scope and product roadmap.
• Provide subject matter expertise and support to the program and project practitioners on Agile delivery best practices and processes
• Create program-level and executive reporting to track program performance, trends, and status
• Collect and analyze KPIs and metrics and integrate the analysis into meaningful reporting snapshots that improve the overall operations of program processes.
• Provide clarity on the progress of overall delivery to program leadership and executives.

Qualifications:

• Bachelor's Degree in related field required; advanced degree preferred
• 3+ years' experience in large scale program management preferred
• Certification(s) in Scaled Agile Framework (e.g., SA, SPC, POPM, SSM, LPM, RTE) preferred.
• Ability to influence and gain alignment at all levels of the organization including senior leadership.
• Builds high trust and creditability across the organization through deep domain knowledge of the business and underlying technology.
• Excellent communication, facilitation, and presentation skills
• Motivated self-starter able to drive results and collaborate in a cross-functional global environment
• Excellent organizational and planning skills

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the "EEO is the Law" poster and supplement and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.