Program Manager

Caylent is a cloud native services company that helps organizations bring the best out of their people and technology using Amazon Web Services (AWS.) We provide a full-range of AWS services including: workload migrations & modernization, cloud native application development, DevOps, data engineering, security & compliance and everything in between.At Caylent, our people always come first. 

We are a fully remote global company with employees in Canada, the United States and Latin America. We celebrate the culture of each of our team members and foster a community of technological curiosity. Come talk to us to learn more about what it means to be a Caylien!

The Mission

The Program Manager will be responsible for managing large scale, transformational client initiatives. The individual will be required to engage and work with technical and global teams, across a large distributed and matrixed organization. They should be able to demonstrate strong presentation and public speaking skills.

Your Assignment

• Ensure the portfolio of work and projects are aligned to the business benefits and success criteria of the scope of work.
• Navigate Client's organizational structure to identify impacts, stakeholders, and authorities
• Define a clear and relevant governance structure based on stakeholder analysis that includes defined roles and responsibilities
• Work with delivery teams to plan the delivery of projects, including budgeting, resourcing, and implementation of Caylent Delivery Methodology best practices
• Build and lead cross organizational high-performance teams, for high complexity programs and projects, creating a collaborative environment and executing with a sense of urgency
• Practices effective problem-solving skills, with the fortitude to drive resolutions to a close
• Able to oversee the execution of multiple service delivery models, focused on continuous improvement and adapting to the changing landscape of the service industry.
• Facilitate and drive decision making processes where and when appropriate.
• Work with leadership and technical leads to staff and resource the portfolio of work appropriately
• Establish and ensure effective monitoring and reporting is in place to mitigate and respond to issues and escalations.
• Responsible for managing all budgeting, forecasting and financials to meet targets and expectations
• Creates executive reporting, and delivers the reports to the appropriate executive stakeholders, as defined by the program
• Provides coaching and mentoring to Engagement Managers and other team members as needed, to achieve the optimal productivity and highest quality of deliverables.
• Responsible for ensuring the successful onboarding and offboarding of program resources
• Acting as primary customer contact for program activities and leading program review sessions with the customer and/or leadership to address cost, schedule, and technical performance.

Your Qualifications

• Experience leading, managing, and defining a strategic plan to deliver the business benefits defined by our clients.
• Broad understanding of program management practices and methodologies across technologies and industries (Traditional and Agile/Scaled Agile)
• Strong emphasis on the importance of stakeholder management and engagement, and the role of communication is this function.
• Extensive experience in defining, managing, and reporting financials across the program or portfolio.
• Able to effectively communicate at executive level, including difficult topics without negatively impacting the business relationship.
• Ability to research, plan, coordinate and brief actions in support of Client leadership’s goals, objectives, and vision.
• Experience executing successful business transformation projects with measurable results, hands-on technical delivery and team leadership, and senior stakeholder relationship management

Preferred Qualifications

• Minimum of five years active Complex Program or Portfolio Management 
• Bachelor’s Degree, Master’s Degree preferred
• Agile methodology certification and/or experience required
• Scaled Agile experience a plus
• Consultant experience preferred
• Experience leading successful business transformation projects
• Program Management and/or PMP certification preferred
• Cloud and Application Services background, with Professional Services experience as a plus
• Prior sales/business development experience a plus
• Project management & tools experience (e.g. JIRA)

• Medical Insurance for you and eligible dependents 
• 401k plan with company match up to 4% and immediate vesting
• Company stock option plan
• Company issued laptop
• Dental and Vision insurance
• Term Disability Insurance
• Term Life Insurance
• Flexible Spending Account
• Equipment & Office Stipend
• Annual stipend for Learning and Development
• Unlimited Paid Time Off
• 10 Paid Holidays

Caylent is a place where everyone belongs.  We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at Caylent.   

We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at [email protected].