Program Manager

You Lead the Way. We've Got Your Back. At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

This role will coordinate the running of the largest Customer Remediation program at American Express. As part of the Enterprise Platforms organization in American Express Technology, Global Loyalty & Benefits (GLB) supports and manages over 300 Cardholder impacting issues each year.

With over 50 engineers focused on ensuring that impacted customers are made whole within the Regulatory-mandated timelines, the successful running of this program contributes significantly to the Control Rating of the Company.

Specifically, the Program Manager of Compliance Issue Management will be responsible for the oversight of the program and coordinating across multiple teams to meet Regulatory timelines.

This role will build relationships with leaders across Technology, Compliance, Operational Excellence, and Risk Management. In Compliance Issue Management, every day brings a new opportunity.

The successful candidate will:

• Interface regularly with Directors and Vice Presidents across Global Loyalty and Benefits
• Assist in the development and ongoing enhancement to the program strategy for Compliance Issue Management
• Act as a key point of contact for Global Loyalty and Benefits in various Risk and Compliance forums
• Possess the ability to build partnerships across Business lines and Technology
• Facilitate regular meetings with the GLB leadership team to review all issues with at-risk milestones
• Oversee and help maintain the team's Confluence pages and work across the multiple VP teams to ensure relevant updated and new content is published on a regular basis
• Provide regular readouts and reporting to individual VP teams which highlight status and emerging trends
• Track and execute key executive-level deliverables

As part of our diverse tech team, you can architect, code and ship software that makes us

an essential part of our customers' digital lives. Here, you can work alongside talented

engineers in an open, supportive, inclusive environment where your voice is valued, and

you make your own decisions on what tech to use to solve challenging problems. Amex

offers a range of opportunities to work with the latest technologies and encourages you

to back the broader engineering community through open source. And because we

understand the importance of keeping your skills fresh and relevant, we give you

dedicated time to invest in your professional development. Find your place in technology

on #TeamAmex.

• Deep understanding of project management and organization skills. Project Management Professional (PMI) or equivalent Project Management certification highly desired
• Ability to handle multiple tasks and projects simultaneously with active prioritization, dependable follow-up, and high attention to detail
• Integrity and the ability to handle confidential and sensitive information with discretion
• Exemplary written and verbal communication skills, including distilling information into salient points and communicating objectives
• Comfort with ambiguity, influencing teams, and identifying different paths to solutions effectively and efficiently
• Skilled management of relationships and influence without authority -- this role works with a wide range of people at various levels of the organization
• A sense of humor, patience, and flexibility
• Proficiency in Microsoft Office, including Outlook, Word, Excel and PowerPoint. Confluence, Jive, and SharePoint a plus
• 3-5+ years professional experience, preference for candidates with direct experience partnering with Sr. Leadership

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

If the role you are applying for is designated as hybrid or onsite, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series (i.e., 2 doses for Moderna/Pfizer and 1 dose for J&J) in order to work in or visit any of our offices. This requirement is subject to legally required accommodations.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.