Program Manager

Internet Testing Systems (ITS) is seeking a Program Manager/ Client Manager to join our team in Baltimore, MD. REMOTE Eligible (prefer East Coast time zone). NO 3rd party resumes will be accepted. 

ITS is a rapidly growing technology company providing cutting-edge technology and quality service to the computer-based testing industry. We believe in strong team dynamics, job satisfaction, and making each team member successful. Because of our unique and leading-edge software environment, our employees typically experience a dramatic increase in their skills and knowledge as they work at ITS. We believe that work should be fun, and that a successful company needs to nurture their employees, not burn them out. 

A Program Manager at ITS plays four roles: 

• Account Manager:

• Owns the client relationship with our external customers

• Builds and maintains strong, long-lasting customer relationships. 

• Develops a trusted advisor relationship with customer stakeholders and executive sponsors. 

• Is adept at communication, negotiation, and remaining calm under pressure 

• Experience in delivering client-focused solutions based on customer needs. 

• Is lead for all project requests 

• Communicates clearly the progress of monthly/quarterly initiatives to internal and external stakeholders. 

• Business Analyst: 

• Understands software requests and can evaluate the impact based on the request 

• Is the liaison between customer and our technical teams to translate business requirements into functional requirements. 

• Has an analytical mindset, enjoys reviewing software needs, evaluating solution options and making recommendations to further their customers’ testing program 

• Project Manager: 

• Owns projects for customer implementations acting as liaison with customer and internal teams 

• Ensures the timely and successful delivery of our solutions according to customer needs and objectives. 

• Builds and maintains project plans and reports on project progress to milestones. 

• Analyzes project interdependencies to effectively structure schedules and resources. 

• Monitors project progress and recognizes when intervention is necessary to meet productivity, quality, and client-satisfaction goals and objectives. 

• Has a demonstrated ability to multitask and prioritize diverse tasks. 

• Operational Manager (handles day-to-day operations of the program) 

• Coordinates meetings, creates agendas, meeting notes, etc. 

• Performs program configuration 

• Performs complex analysis and troubleshooting to resolve problems and issues as they develop, ensuring proper level of timely communication to both internal and external stakeholders. 

• Provides internal department support including mentoring new or junior staff, improving methodologies and processes, etc. 

Core Skills: 

• Is bright, dedicated, organized, passionate about technology, and enjoys working with customers and internal teams. 

• Demonstrable ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level. 

• Excellent listening, negotiation and presentation skills. 

• Superior verbal and written communications skills. 

• Strong emotional intelligence and interpersonal skills. 

• Strong initiative, attention to detail, and proven execution capabilities. 

• Proven ability to manage multiple medium to large projects following established processes to deliver against approved estimates for quality, on-time, and on-budget projects. 

• Ability to perform complex data analysis, research and troubleshooting. 

Required Qualifications: 

• Bachelor’s degree with a strong technical background or relevant work experience working for a software development team 

• Technical project management experience (min 5 years) 

• Client management experience (min 5 years) 

• Advanced MS Office skills (Word, Excel, PowerPoint) 

Preferred Qualifications: 

• Technical understanding of API integrations, Microsoft Azure, Amazon Web Services, Akamai CDN 

• Knowledge or experience in test development and/or test delivery 

• Project Management Professional (PMP®) certification 

• Experience with MS-SQL, XML, and HTML 

Benefits: 

• Remote and hybrid work options 

• Health, dental, vision, FSA, HSA, disability, and pet insurance

• Traditional and Roth 401(k)

• Company-paid life, STD, LTD 

• Student loan assistance

• Tuition assistance and certification bonuses 

• Professional development 

• Dog-friendly office 

• Casual working environment 

• Annual costume contest 

• Charitable donation matching 

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To be considered: 

• US applicants only 

• Direct applicants only – NO THIRD PARTIES 

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Internet Testing Systems is an Equal Opportunity Employer committed to hiring and retaining a diverse workforce. Employees must pass a background and credit check. 

Search words: Client Manager, Account Manager, Testing, Program Manager, Project Manager, Business Analyst, PMP, SQL, Client Management, CDN, API, Software Development