Program Manager

Are you an ambitious and seasoned Program Manager with extensive expertise in IT Service Management (ITSM)? Have you honed your skills in financial services or a similarly regulated industry, along with a strong background in ServiceNow? If yes, then you could be Fivesky’s next Program Manager.

What you’ve done:

• 10+ years of technology Project / Program Management experience guiding development of ITSM solutions.
• Active participation within and among teams and colleagues distributed globally.
• Worked with and have a solid ServiceNow understanding and background. 
• Capable of setting direction and motivating team members outside the direct reporting line.
• Able to collaborate well with others, unafraid to provide and receive honest feedback.
• Ability to deal with ambiguity and define approaches to bring un-focused issues to resolution.
• Excellent problem-solving skills, in particular a methodical approach to deal with problems across distributed systems.
• Adaptable to fast changing demands and environments.
• Possesses strong quantitative and qualitative analytical skills with a creative and flexible approach to problem solving.
• Understands various technology system implementation methodologies (e.g., waterfall, agile etc.).
• Possesses strong time management skills.
• Excellent verbal and written (PowerPoint, Excel, Project) communication skills.
• Self-motivated and able to work autonomously with a strong sense of ownership and accountability for work.
• Keen attention to detail.

What you will do:

• Drive the effort to integrate E*TRADE’s existing ITSM instance in Remedy to Morgan Stanley’s ServiceNow instance.
• Collaborate with business partners, functional/support group partners and stakeholders to create initial project/resource plans and governance for identified initiatives.  
• Work with business partners, functional/support group partners and stakeholders on creation of key milestones and timelines. 
• Partner with stakeholders to prioritize work and drive milestones to timely execution.
• Track and report status on multiple cross-divisional projects/programs across divisions, functions and workstreams.
• Raise issues, risks and concerns timely and appropriately to stakeholders.
• Document and track change control milestones and tasks for multiple projects and programs.
• Manage budget process by coordinating with business partners and functional/support group partners.
• Host governance forums including Sr. Executive governance forums, drive discussions and decisions, and assist in action item tracking, project plans, milestones and meeting documentation.
• Develop an effective network of relationships across divisions.
• Influence and collaborate effectively with project resources not in the same reporting line to achieve common goals.
• Operate as a leader in cross functional forums and drive consensus on project, business, and functional issues.

It would be awesome if you had:

• Previous experience with a ServiceNow implementation migration or new ServiceNow implementation.
• Experience working with Incident, Problem, Request, Change, Release, Configuration (CMDB), IT Asset, Knowledge, and Reporting in ServiceNow.
• Understanding of secure software development concepts, especially in a cloud platform.
• Experience within financial industries’ technology teams or consulting to financial industries’ technology teams.
• Program Management and/or Agile development experience or certification is a plus.
• ServiceNow Admin and ServiceNow developer training and certification is a plus.
• ITIL experience or certification is a plus.

At Fivesky, our employees are our greatest asset and the focal point around which we operate; therefore, we always want the best for our employees. In addition to offering competitive compensation plans and long-term career opportunities, we offer an attractive mix of benefit plans to our employees that include provisions for vacation, holiday pay, and sick days.

Fivesky is an equal-opportunity employer and will consider all applications regardless of race, sex, age, color, religion, national origin, veteran status, disability, genetic information, or any other characteristic protected by law.

This is a full-time, direct employment opportunity in Alpharetta, GA. The salary is open based on experience and qualifications.

(FS-RID-0737)