Program Manager

Here at Syndigo, we're enabling our clients to deliver better eCommerce experiences. We've mastered the right data, right now. From creation to sale, that's the value our partners get from us - a holistic, truly differentiated end-to-end solution that closes the loop while increasing sales.
Basically, we're the accurate data behind how people feel when they shop online with confidence!
We cannot do all of this without our amazing people! Our employees make the magic happen here at Syndigo and we're growing rapidly! We're ready for you to collaborate with us to challenge the status quo!
The mission of a Syndigo Program Manager is to manage the day-to-day implementations and ongoing programs, projects, and technical support of major retailers and distributors. You will act as the client liaison and will be responsible for planning and meeting program objectives. You will direct the program management efforts across all Syndigo products. Responsibilities include the management of requirements gathering, scope, time, cost management, quality, human resources, communication, and risks based on the level of integration.
Personality Traits:

• Tenacious
• Outgoing
• Self-starter
• Go-Getter
• Independent
• Take Charge

HOW WE'LL BE WINNING TOGETHER DAY TO DAY

• Manages the complete project life cycle, including discovery, analysis, estimation, development, quality control, delivery, and maintenance phases in conjunction with the product & technical implementation teams
• Create the detailed specifications and high-level solution design which defines how the business requirements will be met, documenting current and future process flows as well as use cases in partnership with data engineering and development teams.
• Develops and maintains program plans, including: analysis, planning, tracking, reporting, and evaluating program milestones and deliverables.
• Responsible for creating program estimates, tracking program expenses, managing forecasted against actual costs, and meeting budgeted hours. If applicable.
• Manages program outcomes and relies on experience and judgment to plan and accomplish goals. Ensures that all program goals are achieved according to specifications and business objectives.
• Responsible for day-to-day client and program team communication. Coordinates client interaction, program meetings, program updates, etc. Responsible for keeping historical accounts of progress and communications. Periodic travel to partners & Syndigo Corporate offices.

WE SHOULD TALK IF THIS SOUNDS LIKE YOU

• BA/BS degree in Computer Science, Business, and/or related field
• 5+ years' experience in project management or client-related position in SaaS
• Experience working with executive-level customers, suppliers and consultants to gather requirements, develop & execute program plans

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Diversity, Equity & Inclusion
Authenticity fuels our work. In fact, it's one of our Syndigo Values. To achieve the best version of our organization, we know it takes new ideas, new approaches, new perspectives and new ways of thinking. A purpose we are 100% committed to cultivating.
Diversity is woven into our fabric at Syndigo and it's how we stay an industry leader, innovating technology solutions that equip our customers with everything they need to be successful!
All are welcome here and we invite you to join our team if you are ready to help us continue that growth!
GDPR/CCPA
Syndigo, to process applications, holds onto data for a "reasonable time" after applications are submitted. This data is stored for Syndigo's internal use by HR/Recruiting Staff only. Verified requests for data deletion and exports will be completed upon request.