Program Manager

About this role:

Gartner is looking for a well-rounded IT Program Manager who can provide project and program leadership for technology projects. The Program Manager role leads a complex Portfolio of IT projects and is accountable for the quality of the results, benefits realization, end user satisfaction and timely delivery, ensuring that projects are planned and executed in a manner consistent with company strategy, commitments, goals, and standards. In this role you will be required to manage and collaborate with geographically dispersed teams.The candidate should have experience running projects in an Agile/Scrum environment.

What you'll do:

• Manage a team of Project Managers (as necessary) providing guidance and oversight to the portfolio
• Responsible for the oversight and management of global technology-based Project Portfolio in support of IT Infrastructure initiatives and accountable for fostering an environment of collaboration and high impact results
• Partner with technical leadership to report project progress to executive level and cross-team stakeholders. Leverage personal expertise to develop and present rational conclusions, recommendations and direct implementation strategies/action plans
• Able to analyze the scope and direction of initiatives across multiple levels of management and organizational boundaries
• Strong business acumen and leadership experience - proven track record of acting as a valued IT business partner to senior leadership
• Ability to influence and manage the expectations of clients, team members, management and external groups
• Establish project metrics with available tools to track health, quickly analyze problems, identify root cause, create action plans, assess impact and develop resolution options
• Responsible for the development of strategic and tactical planning of technology and people resources necessary for successful completion of several large-scale projects.
• Responsible for the creation of long term strategies and approaches to control and manage projects in support of complex business requirements
• Responsible for directing multiple sub-team project plans into a cohesive whole
• Lead change management activities with support/service groups outside the project team to ensure successful project results. Work with technical team to develop documentation processes/procedures for training
• Direct project activities personally and with other project managers, development staff to Estimate, Plan, Design, Build, Test, and Migrate solutions into production
• Guide and ensure the Agile/SCRUM methodologies are followed
• Evaluate project and program performance consistently with key performance indicators
• Ability to handle Project Cost Management & financials including budget plans, monitor spend, and prepare for potential risks
• Capable of balancing operational and development needs of work teams
• Able to interact well with team members and stakeholders in resolving operational issues
• Identify systemic operational issues and resolve them as well as identifying root causes and process improvements to present similar issues

What you'll need:

• 5+ years of experience in working with IT Development or Operations teams in a project management capacity
• Strong experience with the full software development lifecycle and Agile methodologies. Agile certification preferred, PMP certification is a plus
• Demonstrated leadership skills working with matrixed teams, management and executive stakeholders in a dynamic, growth environment
• Strong project leadership, adept at Product Backlog Refinement, Risk Management, Stakeholder Management, Agile Team Building across multiple global teams, Release Management and Conflict Resolution
• Strong ability to understand client expectations and to resolve issues that may affect delivery
• Critical thinker, with a demonstrated ability to learn beyond formal training with a strong aptitude for delivering quality products
• Ability to lead Project Cost & financial management.
• Experience with Project Management. JIRA and Confluence is a plus
• Experience managing a team is a plus
• 4 year degree (Computer Science, Business or relational functional field) and/or equivalent combination of education or work experience
• MBA or related advanced degree a plus

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Who are we?

Gartner delivers actionable, objective insight to executives and their teams. Our expert guidance and tools enable faster, smarter decisions and stronger performance on an organization's most critical priorities. We've grown exponentially since our founding in 1979 and we're proud to have nearly 16,000 associates globally that support our 14,000+ clients in more than 100 countries.

What makes Gartner a great place to work?

Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a variety of experiences makes us stronger-as individuals, as communities and as an organization. That's why we're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World's Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality? Join #LifeAtGartner

What we offer:

Our people are our most valuable asset, so we invest in them from Day 1. When you join our team, you'll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities. Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

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Job Requisition ID:72188

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