Program Manager

NCQA is hiring and we are adding a new Program Manager to our growing organization! The Program Manager will partner with Leadership and key stakeholders across the organization to identify, design, organize, plan and drive execution of the enterprise-wide initiatives necessary to achieve the company's overall strategy. The initiatives that will be led by the Program Manager, in collaboration with a business/technical lead, will include product development, internal capability development (e.g., building a data strategy, launching and managing strategic alliances, etc.)The qualified candidate will evaluate strategic plan objectives, engage with stakeholders to facilitate resource planning and implementation, devise program plans for actualizing objectives, mitigate risks, manage issue resolution, and track and report on progress on multiple strategic initiatives.

The Program Manager will build, develop, and lead a team of 1 to 4 Project Managers and other business professionals. The qualified candidate will also be responsible for designing and implementing project management processes and associated tooling in support of establishing implementation plans, conducting resource planning, tracking and reporting on progress against plans, managing issues and risks, and facilitating key decisions. The individual will also provide leadership over enterprise portfolio performance dashboards and portfolio calibration/optimization processes.

Primary Responsibilities

Strategic Program Leadership

• Lead and facilitate the strategic planning process
• In collaboration with Leadership and other key stakeholders, strategize on the enterprise solutions and initiatives necessary to meet strategic plan objectives,.
• Engage key stakeholders to plan programs from start to finish, set progress goals and milestones, identify and allocate resources, track effectiveness and drive results. Support key stakeholders in developing project plans and work backlogs (along with assigned resources, dependencies and durations) to meet interim milestones.
• Manage interdependency of enterprise initiatives and projects. Identify and manage critical path for each project or critical capability milestone.
• Lead and facilitate program governance structures (committees/meetings and associated follow-through on key decisions and action items).
• Ultimately accountable for the success of the programs and achievement of the strategic objectives

Resource Allocation and budgeting

• Implement and manage enterprise prioritization process
• Allocate resources to achieve organization and program objectives.
• Develop budgets for programs.
• Track spend/burn against established budgets for programs
• Drive frequent (at least quarterly) re-calibration activities that determine needed shifts in resource allocations to support attainment of business goals.

Program Management Framework and Tools

• Develop and document program management processes that are built into a playbook and used in advancing the program and project management. Program management processes in scope will include, but not be limited to, scope management, effort estimation, critical path management, status reporting, issue management and escalation, risk management and escalation, resource allocation and management, and budget management.
• Evaluate, design and implement templates for program management deliverables and artifacts.
• Evaluate, design and implement tool/software enhancements to support program management processes.

Communication and Collaboration

• Ensure effective communication with Leadership and all key stakeholders.
• Develop program and transformation dashboards that support summary and drill-down views of project performance against established plans.
• Implement systematic and transparent mechanisms to regularly update Leadership on progress of ongoing program strategies, effectiveness and outcomes.
• Prepare presentations for Leadership, Board, internal and external stakeholders, or all employees.

Staff Management

• Build, manage and develop and lead a team of 1 to 4 project managers, project coordinators and other business professionals.
• Involve team in program initiatives and project management where needed.
• Support team development by mentoring and coaching team members on program management best practices, processes and supporting tools.

Qualifications

Education

Bachelor's degree in business, management, technical, computer science engineering or other related field.

Experience

10+ years in project and program management of cross-functional/departmental initiatives

5+ years in healthcare (either at a payor / provider / integrated health care delivery system / healthcare technology platform company / HEDIS vendor / Quality or Performance Management function)

Domain knowledge in at least two of the following: (a) payor operations (b) provider operational reporting (c) quality measurement (d) BI/reporting (e) knowledge / content architecture (f) technology platform development (g) value-based care management

Skills

• Leadership experience in product development and implementation.
• Strong ability to develop resource loaded and dependency driven implementation and project plans as it relates to both external/market facing products, as well as internal capability development (e.g., governance, strategy, alliance building, partnership building, resource planning, portfolio planning and prioritization, etc.
• Experience in directing activities of multi-disciplinary teams (e.g., content, engineering, etc.) in the attainment of program objectives.
• Strategic thinker with demonstrated track record of managing programs to achieve desired business outcomes.
• Ability to work with strategic concepts to frame issues, facilitate solutioning and convert to tactical execution plans.
• Excellent executive summary communication (written and oral)