Program Manager

Imagen Technologies is a high-growth healthcare startup enabling patients to be diagnosed, treated, and managed at their primary care appointment (vs. having to refer out to hospitals, imaging centers and other slow and expensive options). Today, we’ve built an AI-enabled platform that enables patients to receive immediate diagnostic tests, immediate results, and immediate next steps – all in a single Primary Care appointment. For example: through our platform, women across the U.S. are now receiving comprehensive breast imaging, results, and specialist-driven next steps at their local Primary Care office, condensing a multi-month diagnostic journey into 60 minutes.

With over $160m in funding from Google Ventures and some of the largest clinical networks in the country, we are rapidly expanding this platform across the U.S. - from 16 states and 500,000 patients in 2023, to 20+ states and 1.5M patients in 2024. By 2026, we will be delivering care across 35 states and to more than 5m patients per year. 

We're seeking a Program Manager to guide our customers through complex, multi-phase deployments of medical imaging modalities into primary care practices. Reporting to the Engagement Director, this role on the Customer Experience & Care Delivery Operations team requires a highly dynamic individual to manage the end-to-end launch process, including new customer scoping, initial services deployment, service expansions, ad hoc initiatives to achieve operational excellence, and ongoing oversight and coordination of activities that empower customers to achieve their goals in partnership with Imagen. 

Our ideal candidate is a master organizer, strategic thinker, and consummate professional who places the customer's needs at the forefront of every decision, with an exceptional ability to navigate complex customer organizations. To be successful in this role, you must embody a partnership approach, collaborating across Sales and Operations and other internal teams to deliver outstanding outcomes for our customers and their patients.

 Responsibilities:

• Serve as a primary partner to Imagen’s customers for assigned programs, representing our commitment to exceptional service throughout the program lifecycle.
• Strategize and oversee comprehensive program plans, ensuring seamless integration of our technology and services from initial sale through post-go-live phases.
• Exercise robust ownership over program outcomes, driving initiatives to reduce go-live timelines, enhance operational readiness, increase customer satisfaction, and enable customers to achieve targets post-launch.
• Partner with Sales, Customer Success, Workflow Ops, and Customer Engagement teams to align on customer goals, identify risks and opportunities, closely monitor progress, and drive action to address variances in expected vs. actual service utilization, crafting tailored solutions to maximize program performance.
• Lead retrospective reviews with functional teams and drive the standardization of best practices across varying customer scenarios, focusing on continuous improvement and preparing the team for future demands to ensure long-term success.

Qualifications:

• Bachelor’s degree with a minimum of 4+ years of experience in project and/or program management, preferably in healthcare or an adjacent IT-related field.
• Minimum of 2+ years experience in managing a diverse portfolio of complex programs and cross-functional teams with a proven track record of successful results.
• Demonstrable experience thriving in environments where paths are not always clear, using judgment, experience, and a keen understanding of the business to guide decision-making.
• Forward-thinking approach to identify potential obstacles in the program lifecycle and devise preemptive approaches to mitigate these risks, ensuring a seamless customer experience.
• Skilled in stakeholder management, leading teams with resilience, adapting strategies on the fly, and maintaining momentum in the face of ambiguity and change.
• Excellent communication, with the ability to not only convey critical information but also anticipate questions and concerns from clients and internal teams before they arise.
• Customer-first mentality, passionate about improving patient care and provider experience. 
• Willingness to travel as required to meet program goals and support customer relationships, estimated at about 20% of the time.

Imagen Technologies is a remote-first company and this job is conducted remotely.

Imagen is committed to the principle of equal employment opportunity for all employees and applicants for employment and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Imagen will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The base salary for the position is between $105,000 - $125,000 plus equity and benefits. Please note that the base salary range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.

Imagen Technologies maintains a Substance Abuse and Testing policy. Being under the influence of alcohol or controlled substances while on the job or while conducting business on Imagen’s behalf is prohibited. Imagen reserves the right to test any applicant or employee for alcohol and/or drug use, subject to compliance with any applicable state and/or federal laws.