Program Manager

Role Overview

As Program Manager, you will organize, oversee, and monitor cross-departmental initiatives that all contribute to the same business objectives and are grouped into programs. Each program as a whole has clearly-defined value-driven business goals, and each project or initiative within the program assists in building value and meeting those objectives.

You will have the opportunity to cultivate strong relationships across the organization while working with internal and external stakeholders (eg. Partners, Vendors; both technical and business-facing) to optimize our collective delivery frameworks and maximize the value of these relationships, while providing transparency and visibility across the business. 

The ideal Program Manager candidate will also have a proven track record of delivering cross-functional technology projects on time, within budget, and to high quality standards.

How You’ll Do It

• Design and Analyze
• Build and maintain plans, prioritizing initiatives and project activities
• Partner with cross-functional leaders to build consensus on the program's goals, supporting initiatives, and contributors (i.e. Product, Engineering, Underwriting & Analytics, Customer Success, Partner Experience, Audit, Claims, Legal & Compliance, Finance, Marketing)
• Collaborate & Translate 
• Translate interdependencies between departments and portfolios into adaptive resourcing when new opportunities arise and plans change
• Oversee the execution of initiatives, whether managed directly by the Program Manager or delegated to project teams
• Lead, oversee, or participate in systems-related vendor relationships and activities as needed
• Remediate program challenges and escalate as necessary. Identify program risks and build remediation plans
• Lead & Develop 
• Develop program assessment mechanisms for evaluation and continuous improvement of Pie systems
• Report progress toward goals, OKR’s and KPI’s
• Reinforce and contribute to our company’s culture of build-measure-learn cycles, fostering small changes, experiments, and data-driven decision-making practices

The Right Stuff

• 3+ years of Program Management experience related to Corporate IT/Business Systems  
• Experience with project management and planning within the Agile framework (Kanban, Scrum, SAFe, etc.) and tooling (Jira, Trello, Asana) as a product manager or scrum master
• Experience working in the Enterprise Application space (CRM, ERP, HRIS, iPaaS, etc.)
• Project/Program Management Certifications preferred (i.e. PMP-ACP, CAPM, ICP, CSM, PSM, SAFe) 
• Proven capacity for identifying risks and managing trade-offs in a highly complex environment
• Understanding of Software Development Methodologies
• Ability to cultivate strong relationships with working partners and communicate effectively to all levels in the organization
• Ability to adapt and handle multiple competing priorities in an agile environment
• Willingness to travel ~15%