Program Manager

DLH delivers improved health and national security readiness solutions for federal programs through science research and development, systems engineering and integration, and digital transformation. Our experts in public health, performance evaluation, and health operations solve the complex problems faced by civilian and military customers alike by leveraging advanced tools – including digital transformation, artificial intelligence, data analytics, cloud enablement, modeling, and simulation, and more. With over 3,200 employees dedicated to the idea that “Your Mission is Our Passion,” DLH brings a unique combination of government sector experience, proven methodology, and unwavering commitment to innovation to improve the lives of millions.

Responsibilities

• Plans, analyzes, evaluates, and manages the program.
• Serves as the Contractor’s authorized point of contact to ensure contract compliance and satisfactory performance.
• Ensures high-quality, compliant performance of all tasks by personnel working on the contract, to include in multiple locations.
• Oversees the quality and timely submission of contract deliverables, reports, etc.
• Provides timely and effective conflict and issue resolution.
• Effectively resolves and responds to issues directly with the Government.
• Oversees the development and submission of the quarterly and monthly contract reports with assistance from the technical writer editor.
• Oversee the collection of success stories, lessons learned, compliments and complaints for the monthly reports.
• Oversees the annual auditing of technical documentation with assistance from the technical writer editor.
• Responsible for contract transition in, transition out, and the exercising of option years.
• Reviews alI contract and modification documentation from the COs to DLH
• Stores all contract deliverables on a corporate site for purposes of ISO and contract audits.
• Presents program KPIs to corporate executives on a quarterly basis
• Discusses strategy and prioritization with federal senior leadership, contract leadership and the project management team.
• Discusses project management best practices and fair share of workload distribution with the project management lead.
• Reads all project charters and plans (schedules) and close out documents that include lessons learned.
• Encourages the program team to make a difference with innovation to reduce the burden of manual labor and modernize IT.
• Oversee incident response and on-call performance.
• Holds pulse checks with customers.
• Oversees lessons learned.
• Conducts annual data calls for certification and training updates for program personnel with help from the project coordinator.
• Uses the monthly reports compliments and success stories for proposal purposes.
• Collects Annual Service Now ticket closer information for proposal purposes
• Oversee annual changes in charge codes on timecards due to the exercising of option years
• Oversees workspace and visits personnel in five NIH buildings on a regular basis

Qualifications

• 10 years’ experience managing large infrastructure, service desk and/or application programs as a federal contractor
• Keen ability to listen to engineers and write in-depth technical solutions and ideate innovation
• A Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or other related discipline is required.
• Certified by PMI as a Project Management Professional (PMP).
• Must meet all requirements for obtaining and maintaining a Public Trust Clearance.
• Proposal and presentation writing skills.
• Must be able to report onsite to Bethesda, MD, minimum 2 days per week.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Project and Visio
• Experience with Microsoft Teams, SharePoint Online, Jira Atlassian
• Master’s degree in Business, Information Systems, or related discipline.
• Agile certification (Certified ScrumMaster (CSM), PMP-ACP, or equivalent).

Benefits

DLH Corp offers our employees an excellent benefits package including - Personal Time Off (PTO), medical, dental, vision, supplemental life with AD&D, short and long-term disability, flexible spending accounts, parental leave, legal services and more. We want our employees to save for their future, therefore we offer a 401(k) Retirement Plan, which includes a matching component. DLH is dedicated to your career development, providing training to help drive success, with access to our best-in-class e-Learning suite for formal and informal learning, professional and technical certification preparation, and education assistance at accredited institutions.

#INDSP123

#LI-TB1