Program Manager

NCQA is hiring! We are looking to add a new Program Manager to our growing organization. The qualified candidate will provide strategic input for cross-departmental initiatives. The Program Manager drives strategic capability development for the organization, provides leadership over large scale program delivery (involving multiple business process, systems, and external industry alignment projects), and provides clarification on business requirements, including long-term goals as well as short-term tasks and deliverables for cross-departmental initiatives. Also, they collaborate with executive sponsors and team leads to analyze program progress and budgetary requirements and manage and report on the same throughout project. PMs work with business users to analyze and develop business requirements for all projects, including coordinating with Operational Teams, Content Development Teams, and Information Systems to implement requirements and changes. Also, they develop and maintain project schedules, testing documentation and other support materials. The PM provides oversight on management of all phases of the project process, from initiation to close-out.

Primary Responsibilities:

Project Management

• Manage all phases of the project process for one or more business plan projects, from initiation to project close-out.
• Lead enterprise decision making (including analysis, facilitation, documentation and action item follow through), issue management and risk management related to key Programs.
• Plan, schedule and manage projects, including team identification and budgeting.
• Facilitate development of new operating models and cross-functional collaboration and work models to execute on enterprise priorities.
• Analyze business problems and operations to develop project plans and long-term goals.
• Provide management support, including organizing meetings, developing agendas, issue tracking.
• Establish, coordinate, and maintain communication with project team members.
• Provide support to the Steering Committee, including development of meeting materials and agendas.

Capability and Process Development

• Lead efforts to develop and implement project management best practices on organizational Capability development and process re-engineering work. This includes the provision of leadership and structure to launch and manage Capability maturity related work, decision facilitation, leadership alignment, issue management, risk management, and critical path monitoring and management.
• Assist with facilitation, analysis, documentation and change expertise for all projects, as needed.
• Advocate skills development and self-improvement of team members and self through continuous learning, active coaching, and development activities; demonstrate this commitment through example.
• Develop and manage process analysis and process management documentation and monitoring.

Systems Analysis-Plan and conduct studies of operations relative to the development or revision of operational procedures and supporting software systems.

• Assist functional units with development of organizational structure and methods required for performance of existing new and/or expanded functions and the supporting software systems.
• Plan, schedule and manage development of functional requirements and specifications, including related documentation.
• Develop and administer project work plans and timelines.
• Support the testing process to ensure quality of software deliverables.
• NOTE: This position is not the "product owner" but provides project management expertise to the software development effort, as necessary.

Requirements:

• Four-year degree or equivalent industry experience.
• 10 years of professional experience with at least 4 years of progressively increasing levels of responsibility for Project of Program Management.
• A minimum of 4 years work Experience in Healthcare (either working at or with Payors or Providers)
• Strategic Planning experience (including with budgets, resource planning, portfolio development and calibration, market research and insights, and partnership/alliance development)
• Executive Leadership Team facilitation experience for issue resolution and decision making / management.
• Knowledge of Change Management methods and approaches.
• Experience with requirements development, project estimating, and all other elements of successful project management.
• Ability to manage multiple projects.
• Ability to extract and represent business requirements/opportunities.
• Knowledge of software development life-cycle methodologies and technology, for example, diverse types of application development methodologies.
• Must be able to work with end users to understand their needs and will bring knowledge of industry to bear in making recommendations and advising end users of possibilities with which they are not familiar.
• Must be familiar with deliverables such as software development plan, software requirements specification, task lists, project estimates, meeting minutes, risk management plan, quality assurance plan, change control plan, prototype materials, test plans, implementation protocols, etc.
• Be able to use diverse types of electronic and/or manual recording and information systems such as MS Office suite, SmartSheet, Visio, standard templates, requirements management software, defect tracking and change control software, etc.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

NCQA is a drug free workplace. NCQA recruits, hires, trains, and promotes individuals, and administers any and all personnel actions, without regard to race, color, religion, national origin, age, sex, pregnancy, citizenship, familial status, disability status, veteran status, genetic information, or other protected statuses under applicable state and federal laws.

NCQA will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c).