Program Manager

About Your Team
Your team works with families with children in the program to provide necessary structure and housing stability needed to help them grow, thrive, and succeed after leaving our programs. The Support Housing Program is a highly effective strategy that combines housing security with intensive coordinated services proven to help program participants transition out of housing insecurity and stay together. 
What You’ll Be Doing
You will be working alongside the Director of Residential Services to assure program compliance, and training of current and new staff. You will oversee the Housing Stabilization Program, specifically, to assure compliance with the program requirements. 
Your Main Priorities
While additional responsibilities are likely to arise on the job, you will primarily:
• Develops referral and intake packets for program clients. 
• Ensures all appropriate notifications, incident reports, logs, and data entry are completed as necessary and as required by state and agency policies and procedures. 
• Manages program’s data collection, case management, and networking efforts with partnering agencies. 
• Works with programs within the agency as well as community agencies as well as participates in activities with Rhode Island Housing as appropriate. 
• Coordinates referral process, waiting list, resident intakes, and coordinates with Coordinated Entry, Newport Housing Authority, and Trinity Management. 
• Develops assessment needs and service planning at intake and monthly and quarterly reviews to assess progress of self-sufficiency plan and permanent housing plans. 
• Responsible for the overall support of the residents, i.e. safe housing and community. 
• Responds to residents and their family/caretakers with empathy, sensitivity, and respect while maintaining trauma sensitive language and approaches; understands the short- and long-term impacts or trauma and neglect. 
• Supervises the interactions and activities of residents when appropriate, ensures active engagement in day-to-day structured and unstructured activities, psycho educational groups, resident house meetings, and life skill development and maintenance. 
• Implements both agency and individualized behavior management practices utilizing appropriate trauma sensitive techniques to monitor, assess, and document situations and client status. 
• Meets all requirements of daily tasks of household management including cleanliness and safety, monitoring clients and their daily activities, minimizing safety and risk concerns. 
• Maintains positive, professional interactions with program contacts and within the community, i.e. parents, law enforcements, DCYF, schools, etc.
Who You Are
Requirements, Skills & Abilities:
• Bachelor’s degree in social work, criminal justice, or related field required. 
• Minimum 1 year experience with direct care experience required. 
• Previous work experience with housing strongly preferred. 
• Minimum 1 year of administrative or supervisory experience preferred. 
• Bilingual in Spanish preferred. 
• Strong organizational, critical thinking and time-management skills.
• Basic computer skills required; knowledge of Microsoft Office 365.
• Ability to communicate and effectively interact with a diverse population.
• Collaboration and teamwork. 
• Leadership. 
• Must have a valid driver’s license, proof of auto insurance and car registration. 
• Must authorize Child & Family to complete a motor vehicle records check. 
• The ideal candidate will be required to meet all background checks and medical clearances required for the position. 
Physical Requirements
Direct Service Staff (Travel as part of position):
This position requires time sitting, standing, walking, driving, carrying and lifting up to 25lbs. This role also requires operating desktop, laptop and/or cell phone, and communicating with colleagues. 
Travel Requirements
Site location: Middletown
Statewide travel required.
Equal Employment Opportunity
Child & Family will not discriminate against any individual on the basis of age, gender, sexual orientation, color, race, creed, national origin, ancestry, religious persuasion, marital status, political belief, pregnancy, military status, veteran status, physical or mental disability that does not prohibit performance of essential job functions with or without reasonable accommodations, genetic predisposition or genetic carrier status, or any other protected category under local, state, or federal law, nor will anyone receive special treatment for those reasons, except for reasonable accommodation as required by law. It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors.
In order to provide equitable service delivery and go above and beyond equal opportunity requirements, our organization is committed to ensuring that all staff are able to perform the following cultural competencies:
• Demonstrate the ability to communicate and effectively interact with people across cultures, ranges of ability, genders, ethnicities, and races.
• Demonstrate knowledge of the history of discrimination in America, particularly as it relates to race and racism, and how this history has led to disparities experienced by marginalized communities such as BIPOC, people with disabilities, LGBTQ+ communities, and others.
• Demonstrate the ability to successfully deliver culturally responsive services.
Affirmative Action 
Child & Family strives to achieve a workforce that includes representation of qualified affirmative action group members in proportion to the qualified and available target group workforce in the community that we serve. 
Culturally and Linguistically Appropriate Services
In order to provide equitable service delivery and go above and beyond equal opportunity requirements, our organization is committed to ensuring that all staff are able to perform the following cultural competencies:
• Demonstrate the ability to communicate and effectively interact with people across cultures, ranges of ability, genders, ethnicities, and races. 
• Demonstrate knowledge of the history of discrimination in America, particularly as it relates to race and racism, and how this history has led to disparities experiences by marginalized communities such as BIPOC, people with disabilities LGBTQ+ communities and others. 
o Demonstrate the ability to successfully deliver culturally responsive services.