Program Manager

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Job Description

• The Program Manager will have general oversite of the contract.
• The Program Manager will report all resource allocations needs, in adherence with contractual requirements.
• The Program Manager is responsible for the general oversight and operational performance of the contract on-site. This position is responsible for ensuring contractual requirements and client expectations are met at the on-site. Acts as primary contact to the client during on-site events. 

DUTIES AND RESPONSIBILITIES:  

• Validates and approves timesheets for all direct reports. 
• Ensure all timesheets are approved throughout the department in a timely manner.
• Ensures that all contract policies and procedures are adhered to. 
• Ensures all case management assessments are completed according to customer requirements.
• Supervises the Shelter Workers and has general oversite teams onsite.
• Responsible for team building, coaching, staff appraisals, performance measures, and training on policy updates. 
• Ensures all case management databases are updated according to contract policy and procedures. 
• Ensures quality care and provision of services with prompt response.
• Ensures quality communication with the customer.
• Provides daily reports as needed.
• Attends all required meetings internal and external. 
• Oversees the supervision and compliance in training of all staff under their division.
• Ensures all databases are maintained and include quality data. 
• Performs audits and provides recommendations to meet compliance standards.
• Other duties as assigned.

QUALIFICATIONS: 

• Bachelor’s Degree in a social service or related field with 5 years or more experience   in fields that demonstrate supervisory and case management expertise., working with vulnerable youth and their families.
• Bilingual in English and Spanish (Read, Write, Speak)
• 5 years or more of emergency response/case management experience.
• 5 years or more of Operations experience.
• Demonstrated experience training and leading others and adapting to diverse situations.
• Possess good verbal and writing skills.
• Excellent presentation skills as well as oral and written communication skills.
• Proficiency with computer, common office equipment, and MS Office products.
• Clean criminal background check and drug screen.

Physical Requirements and Working Conditions

• Must have the ability to stand, sit, walk, stoop, kneel, squat, crawl, climb, bend, balance and twist for extended periods.
• Must have the ability to lift up to 30 pounds on occasion.
• Able to withstand changing environmental conditions with the weather (rain, lightning, and winds).
• Must be able to safely maneuver throughout the job site (sports field, construction areas, etc).

Acuity International is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, color, sex, national origin, age, protected veteran status, or disability status.

For OFCCP compliance, the taxable entity associated with this job posting is:

Acuity-CHS, LLC