Program Manager

Job Details

What you will do

The Program Manager works with the Client Technical Program Manager (TPM) to provides oversight and responsibility for management of the portfolio of Client datacenter projects executed and managed by Johnson Controls, as well as other integrators. He is responsible for ensuring uniform implementation of standards by project managers across all Client Datacenter initiatives. The Program Manager is responsible for providing regular project communications, both internally and externally to the appropriate stakeholders so that projects are delivered on time and within budget. The Program Manager provides a single point of contact to Client TPMs and integrators for resolution of project and operational issues, and performs periodic project and program reviews, making recommendations for improvement and marshalling the implementation of those recommendations. Actively participates in sequencing projects, adjusting timelines, and modifying scope documents to achieve Program objectives.

How you will do it

• Understanding the client program objectives and alignment of operational support activities to meet those objectives . Enforcement and contributions of Program standards, policies and processes. Ensuring proper program alignment with all individual Projects.
• Facilitates communication with the Systems Integrator and the Client internal stakeholders. Regularly engages the client to maintain current pulse on client perceptions, needs, challenges and potential business opportunities.
• Takes ownership for maintaining high levels of customer satisfaction. Advocates for the client while maintaining ability to counsel client when program improvements require client-side modifications. Strives to achieve trusted advisor status with client.
• Monitoring and providing oversight of projects. Regularly compile and communicate information related to critical activities, resources and timelines.
• Create Executive-Level Dashboards to report overall Program Health.
• Provide thought leadership to the integrators, escalating issues as they arise and providing guidance as required.
• Creation and ownership of the program management plan.
• Initiation of the program's projects.
• Ensures that the program has adequate support.
• Monitors the program against plan.
• Ensures benefits are identified, measured, tracked and realized.
• Assists in identification of program level risks and manages same .
• Provides support, mentoring and advice to project managers.
• Reports on project status to TPM
• Monitor and control project performance.
• Implement and operate a project controlled environment.
• Develop and maintain a project scoreboard.

What we look for

• B. S., Computer Science, Engineering or equivalent industry experience performing functional program management in a complex physical security environment.
• 8-10 years physical security experience, including regular interface with general contractors, property managers and client stakeholders. Deep comprehension of building design, life safety and physical security design concepts. Thorough understanding of both installation and service elements of operational performance.
• 3-5 years' experience managing the security build-out within datacenters and co-location facilities, producing project plans, managing subcontractor resources, and ensuring that projects are executed in a timely manner within budget.
• Experience with code compliance, as well as managing both employee and subcontractor labor.
• Excellent leadership skills, min. +5 years experience managing professionals in a construction setting, with thorough understanding of permitting and union complexities.
• Self starter, ability to review processes and instill continuous improvement methodologies, including institution and execution of a formal quality assurance program.
• Strong verbal and written communications skills, including presentation skills. Ability to lead and participate in meetings, representing Client Physsec as required.
• Organizational skills, ability to adjust labor efforts to fluctuating demands.
• Based in Birmingham, AL - can be hybrid virtual. Actively partner with Client stakeholders. Unique environment demands flexibility and a strong desire to adapt and work collaboratively.
• Use of Project Management Portfolio toolsets or MS Project (or equivalent).
• Experience reading CAD drawings and identifying security requirements, as well as utilization of drawing markup software (i.e., Plangrid, Bluebeam. BIM360).
• Desired experience/background in IT industry and engineering.
• Project management certification desired - if not present, will be enrolled in certification process.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.