Program Manager

About Agero

Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit www.agero.com.

Summary of Team Objectives:

The EPMO team is responsible for leading strategic initiatives which align to the organizational goals.  Our programs are large, complex and require support and effort from numerous teams across the organization.  The EPMO team works with these groups to build large cross functional teams to collaborate on strategy, planning, execution and ultimately delivering lasting impact to the organization.  In addition to leading large strategic efforts, the EPMO team also mentors and guides other colleagues in their efforts to manage smaller projects within their own groups. 

The EPMO team is looking for a strong program manager to join us.  In addition to technical skills, the right candidate will also need a positive attitude, curiosity and tons of energy.  

Key Outcomes & Responsibilities:

• Build & lead cross-functional teams tasked with identifying strategy, design, development, and successful launch of key organizational initiatives. At times, these teams may include clients and/or 3rd party vendors.
• Create, maintain and communicate long term program roadmaps and all other program & project artifacts such as the project plans, dashboard, requirement & scope documentation, status reports, risk and change logs. 
• Facilitate all program/project meetings such as leadership reviews, kick off meetings, project breakdown and planning sessions, regular standups, retrospectives, status updates. 
• Lead decision making sessions when there are multiple approaches and tradeoffs.  It is critical to identify who the decision makers are and to make sure they have sufficient information to make choices in the best interest of the organization.
• Collaborate with other EPMO Program Managers on the team to identify risks or efficiency opportunities across the organization.  We are often working with the same teams, which can pose challenges with competing priorities for teams.  
• Seek opportunities to strengthen the project management muscle throughout the organization.  The EPMO team is unable to lead all projects, but we support colleagues through mentorship, knowledge sharing and skill development initiatives.

Skills:

• Technical Program / Project Management Skills
• Experience in all areas of project management as defined by PMI
• Must have JIRA experience.  All EPMO project plans and artifacts are maintained in JIRA.  Experience with JIRA filter writing, dashboard creation and plans is highly desirable.
• Create and maintain all program and project artifacts up to date for transparent real time communication

• Soft Skills
• Superior organizational and follow through skills
• Thrive in a fast-paced environment
• Strong decision making
• Talented leader and who proactively takes initiative
• Deep understanding of leadership and stakeholder needs and proactively meets them
• Handle conflicts and negotiating successful outcomes
• Strong instincts and can identify problems early and facilitate mitigation discussions

• Team Building
• Experience in successfully building cross functional project teams 
• Experience communicating with all team members, including those which are highly technical or part of the leadership team.

Experience:

• PMP Certification
• 3+ years as a Program / Project Manager
• Bachelor’s degree or equivalent 

Nice to Haves:

• PMI-ACP or other Agile certification

HIRING IN:

• United States: AZ, CA, FL, NC, IL, KY, MA, MI, NM, TN, TX, VA or WA.

• Canada: Province of Ontario

• Northern Ireland: Greater Belfast Area