Program Manager

Ascend Learning is a national leader in data driven, online educational solutions for learners, educators and employers in high-growth, licensure-driven professions spanning healthcare, fitness and wellness, skilled trades, insurance, and financial services. We are passionate about accelerating learning while impacting job readiness, employment success and employee retention with the belief that our work changes lives.

Our culture is intentionally results-driven and selfless with a relentless focus on our customers. We believe in trust, transparency, freedom, and responsibility with a commitment to meritocracy, inclusion, and diversity of thought. Continual investment in our over 1500 employees is also a core principle realized through ongoing professional development and providing opportunities to grow, develop and lead. Ascend Learning is headquartered in Burlington, MA with additional office locations and remote workers in cities across the U.S.

Program Manager

• Responsible for the successful delivery of program solutions and related projects in close collaboration with Product Management, Content Strategy, Program Implementation Manager, and T&O partners
• Assumes end-to-end accountability for multiple concurrent projects and large programs consisting of multiple projects
• Coordinates the work of freelancers, vendors, and/or internal staff; creates and maintains interlocking schedules for assigned projects
• Tracks program interdependencies
• Maintains and reports out on present status of each program
• Tracks and identifies risks/issues at the program level
• Provide process leadership and support to Project Managers
• Manage the program budget process and coordinate with managers and vendors to ensure project resources are applied efficiently and effectively
• Arbitrate and resolve conflict within program development processes when necessary; understand appropriate paths and methods for escalation
• Is proactive and exercises initiative in identifying, tracking, and removing impediments to program success; approach risk identification and mitigation accordingly, including establishing contingency plans and initiating corrective action

• Identify gaps in current solutions based on new product needs; works with stakeholders to analyze and establish requirements, identify and coordinate internal and vendor support, and establish budget and timeline for delivery of new products

Program Manager Competencies/Aptitudes

• Problem Solver: Uses rigorous logic or methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.
• Decisive: Makes sound decisions based on a mixture of analysis, wisdom, experience, and judgment; most solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions.
• Proactive: Does not wait to be told to do something; understands what needs to be accomplished; seeks out new projects and proposes solutions to problems and/or can spot inefficiencies and suggest improvements.
• Adaptable: Can effectively cope with change; can shift gears comfortably; can decide and act without having the complete picture.
• Resourceful: Can marshal resources (people, funding, material, support) to get things done; can orchestrate multiple activities at once to achieve a goal.
• Demonstrated ability to research, learn, and move seamlessly between current and new applications and technologies as needed.

Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S. based positions with Ascend Learning, LLC must be legally authorized to work in the United States and verification of employment eligibility will be required at the time of hire.

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