Program Manager

General Responsibilities
• Leads multiple project activities throughout project lifecycles to ensure completion within the defined scope, quality, time and cost constraints
• Work closely with cross-functional teams, and assigned project managers to plan and develop scope, deliverables, required resources, work plan, budget, and timing for new initiative
• Develop and control deadlines, budgets and activities
• Apply change, risk and resource management
• Resolve projects’ higher scope issues
• Assess program strengths and identify areas for improvement.
• Ensure goals are met in areas including customer satisfaction and team member performance
• Implement and manage changes and interventions to ensure project goals are achieved
• Meeting with stakeholders to make communication easy and transparent regarding project issues and decisions on services
• Producing accurate and timely reporting of program status throughout its life cycle
• Analyzing program risk
Experience / Qualifications
• A university degree required (i.e. Bachelors degree) or equivalent relevant work experience
• Must be a team player able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands
• Strong communication skills; oral, written and presentation
• Strong organization, planning and time management skills to achieve results
• Strong personal and professional ethical values and integrity
• Holds self-accountable to achieving goals and standards
• Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel)
• Strong interpersonal & collaboration skills to work effectively with all levels of the organization including suppliers and/or external customers