Program Manager

*Must sit in Tulsa, OK and be able to work a hybrid work schedule*

SageNet is a leading managed services provider specializing in connectivity, cybersecurity and digital signage. The company connects, manages and protects technologies and devices across widely distributed enterprises. SageNet's people, processes and technologies, coupled with its collaborative approach, empowers customers to achieve their core business objectives. The company offers world-class service and support via its US-based 24/7/365 Network Operations Centers (NOCs) and Security Operations Centers (SOCs), geographically-diverse teleports, a central National Logistics Center, multiple data centers, and a nationwide field service organization.

Our passion at SageNet is creating trusted connections within our customers, our company and our community. Leveraging cutting edge technology and a no-nonsense approach to solving problems, it is our goal to be the go-to Managed Services Provider when companies are looking for a new level of "in-the-trenches" partnership that is based on candor, transparency and trust.

The Purpose

As a Program Manager you will directly impact the growth and stability of our business. You own all contractual deliverables, and are ultimately responsible for the implementation, lifecycle management, relationship and profitability of the customer. Your ability to coordinate complex projects and communicate critical information, all while being super organized, is key to creating long lasting personal partnerships within our company and with our customers. You will be the primary engagement interface to our top customers managing every aspect of communication and aligning the missions of both organizations

The Mission

• Actively foster an environment of teamwork, transparency, creativity and continuous process improvement with internal and external customers
• Collaborate with cross functional teams ensuring best possible outcomes for customers
• Successfully manage significant client escalations and issues
• Drive customer awareness and engagement in the SageNet partnership
• Actively lead and monitor customer initiatives including technology implementations, customer support and revenue recognition.
• Provide accurate reporting on customer activity, financial trends and managed service operations.

Needed Experience

• A Bachelor's degree OR 5+ years related work experience
• The ability to create and maintain business partnerships
• The ability to influence cross functional teams in Matrix Environment
• Strong interpersonal and presentation skills to quickly establish rapport and credibility
• A high degree of self-awareness and commitment to personal development and learning
• Proficiency with Microsoft Project, Visio, PowerPoint, Word, and Excel
• PMP or similar certification preferred

Needed Skills

• An excellent communicator with strong influencing skills
• Passionate about creating strong, long-lasting relationships
• Able to comprehend and communicate complex concepts
• A leader constantly looking to identify process improvement opportunities with or without automation
• Customer centric, taking full responsibility for ensuring internal and external customer satisfaction
• Passionate about being part of a collaborative work environment
• Data driven and always looking to improve organizational processes
• A builder of partnerships and business
• Able to demonstrate initiative, drive and determination to achieve results, success and growth
• Willing to travel as needed

Classification*

Exempt

Position Type

Full Time

Travel Requirements

Limited travel may be expected for this role.

Direct Reports

None

How to Learn More

www.sagenet.com/careers

Attention All Third-Party Agencies, Headhunters, and Recruiters

SageNet will not accept candidate submission by unsolicited third parties through this site or any company email address. All unsolicited candidates presented to SageNet will be considered the property of SageNet. SageNet will not be responsible for any fees associated with unsolicited candidates, nor will a contractual relationship be formed by the submission. SageNet is not obligated and will not under any circumstances pay any fees to said third parties submitting candidates in this manner. SageNet only forms contracts with recruiters with whom we have an established business relationship and with whom we have in place a signed agreement. All contact with SageNet from third parties must be through our Talent Acquisition Department. Any contact made outside of the SageNet Talent Acquisition Department by a third party will cancel any future business relationships between the third party and SageNet.

Please contact [email protected] for any questions.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)