Program Manager- Accredo- remote

Job Description

Are you ready to step into a position that combines your communication skills, attention to detail, ability to multitask, and unrelenting drive to help others? We are looking for a Specialty Program Manager to join us. This person is responsible for being the direct point of contact for our external partners, i.e. Reimbursement Hubs and Pharma Manufacturers, and acts as a liaison between those customers and our internal operations teams.

ESSENTIAL FUNCTIONS

• You are a trailblazer that enjoys interacting with various internal and external partners. You will act as the operations account management liaison to the drug manufacturing companies and their hubs to answer questions related to processes, and to research issues, concerns and escalations.
• You will be responsible for the overall health of a drug therapy program within the Rare Disease Therapy Resource Center and will provide updates on the status and performance for specific specialty products and services. You will ensure operations are aware of new requirements with respect to contract amendments or new products or services and assist with creating and implementing appropriate processes. You will host meetings with operation leaders, account management, hubs and manufacturers to review metrics, specialty pharmacy performance status, clinical/nonclinical in-services, and QBRs
• You will be monitoring and reporting out to leadership on work in progress, aging, and key metrics for specific specialty drug(s) and assist in resolving delays.

RESPONSIBILITIES

• Work with internal / external partners to answer questions related to process and service issues
• Manage program scorecard and disseminate key metrics to internal / external partners
• Identify and track key issue trends - perform root-cause analysis and drive process improvement initiatives
• Understand nuances of how to position Accredo externally - what to say / not to say
• Perform business reviews and present findings at QBRs (showcase value of PM role)
• Build and maintain effective stakeholder relationships

REQUIREMENTS

• High School Diploma or GED required; Bachelor degree preferred in business administration, business communication, marketing, or other appropriate professional degree or equivalent work experience
• 4 to 6 years in Program Support
• Preference for 2 years of experience in Specialty Pharmacy background
• Attention to detail, organization skills, time management, and the ability to effectively problem solve issues to resolution
• Demonstrated strength and understanding of customer expectations and "sense of urgency" resulting in the ability to influence the organization to meet and exceed customer expectations
• Strong analytical ability, with ability to design, track and work toward specific measurable performance targets
• Ability to manage multiple and divergent priorities and deadlines, work independently and pro-actively, negotiate and manage expectations for mutually acceptable solutions and creatively problem-solve effective customer solutions
• Ability to adapt in a dynamic work environment; willingness to work a flexible schedule when needed
• Professional presence and interpersonal skills
• Ability to develop strong relationships and instill trust with clients
• Proficiency with multiple software and system-based applications, including database and spreadsheets (Work, Excel, PowerPoint, tracking systems)
• Strong verbal/written communication and organizational skills to effectively communicate and interact with all levels and functions within the organization
• Preferred - Candidate have RxHome knowledge
• Strategic mindset and strong leadership and motivational skills (proactive in identifying needs of customer)
• Effective change agent

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 58,100 - 96,900 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.