Program Manager, Ads Content Operations and Testing

Minimum qualifications:

• Bachelor's degree in Business, Logistics, Operations, Engineering, a related field, or equivalent practical experience.
  
• 5 years of experience managing warehousing and supply chain operations.
  
• 5 years of experience working, supervising, and managing third-party logistics relationships.

Preferred qualifications:

• MBA or Master's degree.
  
• Experience working with cross-functional stakeholders and executives to prioritize and ensure key initiatives move forward in a fast-paced and ambiguous environment.
• Experience implementing operational process improvements and driving cross-organizational change management across scaled global operations in a shared services environment.
• Excellent critical thinking and problem solving skills, with the ability to use data and insights to inform strategic direction of projects, and to craft compelling narratives.

About the job

gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.

Transforming Google Ads through user knowledge and AI, the gTech Ads Content Operations and Testing (ACOT) team is Google's Center of Excellence for Ads in Content Operations, Quality Enforcement, Testing and Human Evaluations. The team plays a pivotal role in bringing new ads products to market, ensuring the quality of users' experiences with ads, and driving business growth for the ads business.

Google Ads is helping power the open internet with the best technology that connects and creates value for people, publishers, advertisers, and Google. We're made up of multiple teams, building Google's Advertising products including search, display, shopping, travel and video advertising, as well as analytics. Our teams create trusted experiences between people and businesses with useful ads. We help grow businesses of all sizes from small businesses, to large brands, to YouTube creators, with effective advertiser tools that deliver measurable results. We also enable Google to engage with customers at scale.

Responsibilities

• Lead and drive planning, prioritization, execution, and delivery of Ads programs in partnership with product, engineering, and cross-functional teams, including experiments, AI model development and tuning, and new product launches.
• Build strategic capabilities (e.g., new human evaluation service offerings, processes, frameworks, tools/automation) to accelerate Ads product development cycles.
• Oversee incubation of new workflows including development of guidelines, managing calibration across Google teams and supplier teams, defining processes, and reviewing human evaluation datasets.
• Leverage product insights and business requirements to develop and drive program and product operational strategy in collaboration with Service Delivery Managers.
• Identify program risks, develop and execute mitigation plans, and communicate rationale and updates clearly.