Program Manager AI Operations Enablement

Grow Therapy is hiring a Program Manager AI Operations Enablement to join our newly formed AI Center of Excellence (CoE)- the engine behind Grow's AI transformation within Operations. This is a high-impact highly cross-functional role for someone who thrives at the intersection of operational strategy emerging technology and organizational change.

This role is right for you if you're energized by building from 0 to 1 comfortable managing complex workflows across multiple teams and know how to earn trust with business leaders while navigating technical complexity.

What You’ll Be Doing: 

Execute Workflow Automation Projects End-to-End

• Own the delivery of individual AI and automation workflows from scoping through launch — coordinating vendor builds technical integrations and UAT
• Translate automation opportunities identified by the AI Champions into structured project plans with clear milestones owners and success criteria
• Configure and QA automation tools (e.g. setting up workflows testing prompts validating outputs) at a level of depth that allows you to troubleshoot issues and speak credibly with technical partners
• Maintain accurate project status tracking across your portfolio proactively surfacing risks and tradeoffs to leadership before they become blockers

Champion the End-User Experience of AI Tools

• Act as the advocate for how frontline agents and ops staff actually experience deployed AI workflows — identifying friction points usability gaps and adoption barriers during and after rollout
• Partner with AI Champions and team managers to gather ground-level feedback and translate it into actionable iteration requests for vendors or technical teams
• Ensure that automation outputs (e.g. AI-drafted responses flagged tickets suggested actions) meet a quality bar that builds rather than erodes trust with end users
• Document workflow behavior edge cases and known limitations so that Champions and managers can support their teams independently

Support Enablement and Cross-Team Coordination

• Contribute to the playbooks SOPs and training materials that allow AI Champions to expand and manage use cases without ongoing CoE involvement
• Coordinate across Operations pillars to identify where a workflow built in one team can be replicated or adapted elsewhere reducing duplicative effort
• Participate in prioritization conversations by providing ground-level input on project complexity timeline feasibility and adoption readiness

You’ll Be a Good Fit If:

• 5–8+ years of experience in program management operations or a closely related role ideally in a high-growth or technology-forward environment
• You have demonstrated experience managing multiple concurrent projects involving cross-functional stakeholders (vendors compliance technical teams business ops)
• You have hands-on familiarity with AI or automation tools in an operational context — you've worked with configured or closely supported the deployment of tools like chatbots copilots workflow automation platforms or similar
• You have the ability to conduct functional QA on AI outputs and automation workflows — you know what "good" looks like and can articulate why something isn't working
• You ahve strong written and verbal communication skills with the ability to write clear project documentation SOPs and stakeholder updates

Nice to Have

• Experience in healthcare mental health or other regulated industries where compliance and security requirements add meaningful complexity to AI adoption
• Exposure to prompt configuration workflow logic builders or no-code/low-code automation platforms

Employment Type: Full Time Exempt
Base Compensation: The base compensation range for this position is

Hybrid Commitment: $144000–$168000 USD Annually 

This role will be hybrid in our New York City office- three days per week (Tuesday Wednesday Thursday). This will also include travel 2–3 times per year (e.g. company and department offsites).

The base compensation for this role will vary depending on several factors including relevant experience qualifications and the candidate’s working location.

What We Do

We see technology not as a layer on top of care but as the connective tissue that helps it grow. Grow Therapy is an online therapy platform that helps you find a therapist who gets you—and takes your insurance. Grow was founded to create end-to-end systems that make therapy easier on both sides: helping therapists launch and grow thriving private practices by removing the friction of credentialing billing and insurance so they can focus on care and helping clients actually find and afford it. Our founders come from Harvard Medical School Stripe and Blackstone and bring Grow’s mission to life from the inside out pairing bold vision with a culture of balance belonging and whole-person wellness. We believe change starts by empowering therapists. Grow’s smart platform helps independent providers build sustainable practices by handling credentialing billing and referrals so they can focus on what matters. With business tools a supportive clinical community and opportunities like CE events and speaking engagements Grow helps therapists practice with more autonomy and less administrative strain reducing no-shows increasing demand and creating more space for care. We then help people find those licensed therapists who reflect their lived experience whether that means shared racial or cultural background language identity or life stage. Our platform makes it easy to search by specialty availability and insurance so clients can book care that fits their life and budget. Today Grow supports thousands of therapists and prescribers across all 50 states and has delivered care to over 1 million clients. We’re in-network with 100+ major insurers including Aetna Cigna Medicare Medicaid and UnitedHealthcare and have raised more than $178M from leading investors like Sequoia Capital Goldman Sachs Alternatives TCV Transformation Capital SignalFire and Plus Capital. We believe in benefits that support the whole you. That means two hours each week to care for your mental health free access to therapy through Grow $500 learning and $300 wellness stipends a $1000 remote office setup free in-office meals and flexible PTO with a paid December recharge week. We’re building the future of mental healthcare and that starts with how we care for our own team. If you’re excited by bold challenges and meaningful impact Grow with us.

Why Work With Us

At Grow Therapy we believe well-being isn’t just a perk—it’s part of how we work. From clinicians to engineers every voice helps shape the care we build. Our mission-driven team is rethinking mental health care supported by flexible PTO paid winter recharge mental health breaks no-cost therapy through our platform and wellness perks.

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